Company Description
Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!
Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless
Job Description
Calling all Night Owls!
Pullman & Mercure Melbourne Albert Park are seeking an experienced, dedicated and service-oriented customer service extraordinaire to join our hotel Front Office team in a part-time Night Auditor role.
Reporting to the Rooms Division Manager and Assistant Front Office Manager, you’ll take charge of the daily system rollover, complete nightly audit reports, and support guests with genuine care and professionalism.
You’ll be working 11 pm – 7 am shift alongside our Night Manager, with plenty of opportunity to expand your skills and grow while playing a vital part in ensuring a smooth overnight shift.
What You'll be doing:
- Welcoming our late arrival guests and farewell to our early departures.
- Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
- Taking initiative to ensure positive and productive interactions with our customers.
- Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
- Prepare and distribute relevant reports to relevant departments.
- Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
Qualifications
About You:
- A passion for providing a positive guest experience with a desire to create memorable experiences.
- Previous experience using Opera Cloud or similar hotel PMS will be highly regarded.
- Detail-oriented and numerically minded, ensuring procedures are followed.
- Confidence in conducting credit card and cash transactions.
- Excellent communication and interpersonal skills.
- The ability to work independently in a fast-paced environment.
- Solution minded with a strong ability to problem solve.
- Empathetic in nature with a desire and ability to assist various types of clientele.
- Valid Australian Driver's License (Desirable).
Additional Information
Benefits and Perks
- Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
- Access to Accor Partner Benefits such as Europcar.
- Discounted onsite car park available.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Excellent opportunity to further grow and develop your career with an industry leader
- Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
- Mentoring and career development along-side experienced and dedicated professionals
Apply today to start a conversation and see where your Accor career can take you!
***We are unable to provide sponsorship for this role, so Australian working rights are required.
