Hotel Front Office Night Supervisor

Part of the Accor portfolio, The Clarence Hotel Sydney, soon to be part of the Handwritten Collection, has recently opened with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour.

Clarence is in the funky part of town, where the buildings operate large business deals by day, and the nightlife is a plethora of hidden bars and lane-ways of entertainment. The Clarence Hotel Sydney features 50 hotel rooms, gym, and soon to come a Restaurant and a Bar once all stages are complete.

This is an exciting opportunity for someone ready to take the next step in their career and make a meaningful mark within Accor. The role will suit someone looking for a fresh challenge—someone who isn’t afraid to take on responsibility, be fully accountable, and work closely with a young, small team. You’ll be joining a property undergoing growth and transformation, led by a dynamic and forward-thinking General Manager who is passionate about mentoring emerging leaders. If you're ambitious, hands-on, and eager to build a long-term future with Accor, this role offers the platform, visibility, and support to help you thrive. Available to start as soon as possible. 

Step into the night's spotlight as a Front Office  Night Supervisor, where your attention to detail and financial acumen will shine. As the guardian of financial integrity during the quiet hours, you'll ensure accurate accounting, meticulous record-keeping, and a seamless transition between business days, contributing to the success of our establishment.

• Conduct end-of-day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy in financial records.
• Facilitate the check-in and check-out processes during overnight hours, ensuring accuracy in-room charges, payments, and guest information.
• Generate and distribute daily reports summarizing financial transactions, room occupancy, and other relevant information for management review.
• Assist guests during overnight hours, addressing inquiries, handling reservations, and ensuring a positive experience for late-night arrivals or early departures.
• Monitor security and safety systems, address any issues or concerns that may arise during the night, and report incidents to appropriate personnel.
• Knowledge of Robotics system Ariel is an advantage
• Perform other duties as required during the shift as given by you Manager 

• It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

About the Handwritten Brand - Charming | Dynamic | Local

Handwritten Collection was created in 2022 to bring together hotels with a unique personality, intimately reflecting the character and warmth of the people who love and look after them. Putting the host at the centre of the Handwritten proposition and the charming presence that weaves in their character and personality into the fabric of the hotel. We celebrate the passions that make humans special and unique. From the interesting to the eccentric traveller, our properties are curated, stylish and intimate spaces that reflect an authentic story at each hotel.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• Learn your Way - Access to our Accor Academy so you can learn while you earn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.