Head Concierge

Banyan Tree Dubai

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
 
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Role Overview

As Head Concierge, you will be the ambassador of the Banyan Tree experience — a trusted host and curator of unforgettable journeys for our guests. You’ll lead a dynamic team to deliver exceptional, intuitive service that reflects our brand’s warmth, sophistication, and genuine care.

Key Responsibilities

• Lead and inspire the Concierge team to deliver seamless, anticipatory service for all guest requests, from bespoke experiences to everyday comforts.

• Serve as the primary point of contact for VIP guests and repeat visitors, ensuring every interaction reflects Banyan Tree’s signature touch.

• Build and maintain strong relationships with local partners, attractions, and service providers to craft memorable experiences for guests.

• Manage daily operations of the Concierge Desk, including transport arrangements, restaurant reservations, excursions, and guest logistics.

• Collaborate closely with Front Office, Guest Relations, and F&B teams to ensure a cohesive and personalised guest journey.

• Maintain detailed knowledge of Dubai’s offerings — cultural events, fine dining, shopping, wellness, and hidden gems — to provide genuine recommendations.

• Oversee team training, performance, and development, ensuring adherence to service standards and brand values.

• Handle guest feedback with empathy and efficiency, turning opportunities into lasting loyalty.

• Ensure compliance with safety, security, and operational policies.

• Minimum of 5 years’ experience as a Head Concierge or Guest Services role within a luxury hotel or resort environment.

• Member of Les Clefs d’Or preferred (or strong eligibility).

• In-depth knowledge of Dubai’s lifestyle, culture, and attractions.

• Exceptional interpersonal and communication skills, with fluency in English; additional languages are an advantage.

• Proven leadership ability with a calm, polished, and guest-focused approach.

• A genuine passion for creating meaningful experiences and leading with heart.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success