Guest Valet

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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• JOB PURPOSE

Collect guests’ laundry from guests’ rooms and deposit it with the Laundry Department for washing or dry cleaning. Sort out, mark and pack all guests’ laundry items and return washed / dry cleaned items correctly and in accordance with the prescribed standards and deliver to the correct room.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Responsible for zero defect in guest garments and creating ‘wow’ factor by meeting all the guest preference for Laundry, Dry Cleaning and Pressing.
• KEY OPERATIONAL RESPONSIBILITIES

Financial

• Ensure that the billing of guests’ laundry and dry cleaning is done accurately.

Operational

• Provide helpful, friendly, prompt, accurate and personalized laundry / valet service to the guests.
• Ensure that the laundry lists and records are appropriately filled to maintain proper control over the items received and returned.
•  Confirm with the guests the preferred time of delivery and provide any special service required at the time of collection.
• Sort out clothes according to type, texture and degree of soil, mark them in accordance with the prescribed code and pack them appropriately after washing or dry cleaning.
• Tally the items with those listed on the laundry / dry cleaning list and report discrepancies to the Supervisor.
• Inspect garments for tears, faded color, missing buttons and other damages and inform the guest (through the Supervisor or Laundry Manager) before the item(s) are processed.

• Check all buttons and the quality of the finished garments.
• Pack / hang all garments as per the guests’ instructions. Ensure every request made by the guest regarding his / her laundry is met.
• Deliver all guests’ garments after packing to the guests’ room.
• Assist in the implementation of other tasks within the Laundry, whenever required.
• Execute tasks in the prescribed manner in accordance with the service standards of the Laundry Department.

• Maintains equipment in proper state of cleanliness and repair as per standard.
• Reports damages and malfunctions to supervisor.
• To carry out any other reasonable duties and responsibilities as assigned.

Business plan /Analysis

• Help the department to meet its targets in revenue and cost budget.

• Ensure that the plan for the optimum conservation of energy is adhered by all employees of the Department.
• Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control.
• To help in carrying out monthly, quarterly and yearly inventory.

Team Management

• Guide and assist team members in the execution of their tasks as and when required.
• Ensures that the appropriate information is given and received by his/her team, to and from the other departments.
• Applies and ensures application of labour legislation.

General Duty

• Meet long stay and repeat guests regularly to ensure that their preferences are met.
• Ensures the procedures of hygiene and safety standards.