- Full-Time
- Permanent
- PULLMAN
- Food & Beverage
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Pullman Singapore Orchard, Singapore
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REF60288F
Guest Services Executive (Restaurant & Events)
Region
MEA SPAC
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.
Outlet Operations
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guest’s requirements and preferences.
- Deliver food & beverage services in accordance to departmental standards and procedures.
- Ensure that all food & beverage are serve according to LQA service standard.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Cross sell other dining venue when outlet is full.
- Remember individual guest’s names and their preferences to extend a personalized service.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
- Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Deliver and support outlet to achieve exceptional LQA Standards in the outlet
Owner Events and Tasks
- Coordinate and manage events and tasks specifically related to the owners.
- Act as the primary point of contact for owners during events to ensure all their requirements and expectations are met.
- Plan and execute owner events from start to finish, including scheduling, logistics, and coordination with other departments.
- Provide personalized service to owners, remembering their preferences and ensuring a high level of satisfaction.
- Handle any owner-specific requests, issues, or complaints promptly and efficiently.
- Maintain detailed records of owner events and feedback for continuous improvement
Knowledge and Experience
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Working knowledge of MS Excel, Word, & PowerPoint
- Good communication skills and ability to engage guests in conversations
- Service oriented with an excellent eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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