Guest Services Agent

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality is a work of heart,​
Join us and become a Heartist®.

As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, guest centric environment and enjoys creating memorable experiences. 

Key responsibilities include (but not limited to):

• Greet guests warmly and handle check-ins and check-outs with efficiency and care.
• Respond to guest requests and questions with professionalism and local knowledge.
• Promote Accor’s loyalty program and support sign-up targets.
• Identify upselling opportunities to enhance guest experiences.
• Manage phone calls, bookings, and basic porter duties as needed. 

To be successful in this role, you will have (but not limited to): 

• A passion for providing a positive guest experience with a desire to create memorable experiences
• Previous experience using Opera Cloud is desirable. 
• Strong attention to detail, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment.
• The flexibility to work a rotating roster (including, AM, PM & Weekend shifts). 

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

• Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network