Guest Service Manager

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This is an ideal position for a Guest Service Manager who is looking to take the next step in their career and join our busy Ibis Styles Birmingham NEC& Airport in this full-time position working 40 hours a week.

Perfect for someone with hotel experience and a passion for food and beverage and customer service, the role offers a salary of £26,517.60 per annum plus benefits.

The role:

• You will be able and willing to turn your hand to all aspects of hotel life, always focussed on delivering a great experience for our guests and setting a great example for your colleagues as a senior member of the team and as Duty Manager
• You will be a friendly addition to the Reception team and help check-in, with reservations and day-to-day duties
• You'll be devising departmental rotas
• You will also be working in the bar and restaurant, running F&B shifts
• We have a big meeting space, so you automatically will help the team there

A bit about you:

• Proven supervisory experience in hospitality, ideally within Accor-brand properties.
• 2 years hospitality management or supervisory experience is essential
• A solid background in F&B operations or front desk
• Guest service is a top priority for you.
• Collaboration is key in your work ethic.
• Networking and engaging with new faces is part of your skill set.
• Proficient in computers and adept at handling calls professionally.
• As an experienced hotelier you know that we're a 24/7 operation, so flexibility to work days, evenings, weekends and holidays should be expected.

ibis Styles Birmingham Airport & NEC is a busy hotel welcoming conference delegates and world travellers and has a busy F&B and conferencing operations in addition to its guest accommodation. There's parking onsite and Birmingham International train station is just a few minutes walk away.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.