Guest Service Associate - Front Office

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Mumbai, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.

• Welcome and check-in guests, providing a warm and efficient arrival experience
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process check-outs and payments accurately, ensuring guest satisfaction
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information
• Assist with reservations and provide information about hotel services and local attractions
• Ensure the front desk area is clean, organized, and well-stocked
• Handle cash and credit card transactions securely and accurately
• Participate in team meetings and contribute ideas for improving guest services
• Adhere to all hotel policies, procedures, and safety guidelines
• Assist with additional front office duties as assigned

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Excellent communication skills in English and Hindi (bilingual proficiency required)
• Strong customer service orientation with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced, dynamic environment
• Exceptional problem-solving skills and attention to detail
• Team player with a collaborative attitude
• Proficiency in basic computer skills and hotel management systems (preferred)
• Flexibility to work different shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage if needed
• Strong organizational skills and ability to multitask effectively