- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Aqaba, Aqaba, Jordan
__jobinformationwidget.freetext.ExternalReference__
REF7157S
Guest Service Agent - Mövenpick Resort & Residences Aqaba
Region
India, Middle East & Africa
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Guest Service Agent - Mövenpick Resort & Residences Aqaba
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
To be the main communication point of the hotel by providing and coordinating a satisfactory rapid
Response to all guest requests, enquiries and needs, as well as assigning work orders to appropriate
Personnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. GSA’s will
Be in communication with Front Office, Reservations, Housekeeping, Engineering, and all other
Departments.
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing: - Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include: - Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Your team and working environment: Answers all calls within maximum 5 rings, using the guest surname throughout the
conversation.
2. Inputs all guest, Engineering, Housekeeping, etc. requests promptly and accurately into the
rapid response software.
3. Monitors all calls that are on queue and answers appropriately.
4. Dispatch work orders to the appropriate department and staff and ensures the assigned work
orders are completed in accepted standard time and according to priority.
5. Notify guests or internal staff of any delays in performing work orders in accepted standard
time and calls back guests to ensure guest satisfaction within accepted time frame.
6. Continually checks on the dispatched work orders that have not been completed.
7. Handle all guest wake-up calls.
8. Log all guest complaints into PMS guest history for future reference, tracks trends in service
deficiencies and reports them to senior management.
9. Forwards late check-in and check-out requests to Front office.
10. Knows how to handle the Housekeeping requests and deliveries.
11. Knows the basics about what guests might request regarding Engineering requirements.
12. Handles guest calls for the pick-up and delivery of laundry, pressing, mending and drycleaning.
13. Knows how to handle guests’ complaints and reports / logs them for senior management.
14. Has knowledge of all in-house groups and banquet events current and future.
15. Knows restaurants operating hours and specials / promotions within the operation as well as
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Your experience and skills include:
Service focused personality is essential
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The Housekeeping Office Coordinator will be responsible for assigning daily assignments to our Room Attendants and Supervisors and will distribute VIP information to our Housepersons. The Coordinator
Reference
c6334bf3-1ca7-49c4-809e-ddcdf83170dd
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Rooms
Description
Effectuer le service de ‘Turndown’, qui est la préparation des chambres pour la nuit (changer les draps, les poubelles, aspirateur, déposer des amenités)Aider les préposés aux chambres de jourAider au
Reference
d3cfb580-5a79-43ab-a6a4-cf5a43bec15d
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 185 people in our 757-room hotel. We are look
Reference
96fa6880-33e7-40c2-8fd4-dc5e5ac83140
Expiry Date
01/01/0001
Salary
Location
Fairmont The Queen Elizabeth, Montreal, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Montreal
Job Category
Rooms
Description
Poste temps partiel, permanentGérer le trafic à l’entrée principale de l’hôtel;Procéder à l’accueil des clients;Ouvrir les portes pour les clients qui entrent et qui sortent;Charger et décharger les b
Reference
f44ebefd-6cd7-4715-80a7-f60b57201689
Expiry Date
01/01/0001
Salary
Location
Fairmont The Queen Elizabeth, Montreal, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Montreal
Job Category
Rooms
Description
Poste temps plein, permanentGérer le trafic à l’entrée principale de l’hôtel;Procéder à l’accueil des clients;Ouvrir les portes pour les clients qui entrent et qui sortent;Charger et décharger les bag
Reference
0e0281e5-88df-4018-96ba-7fd20330a760
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Copenhagen Paper Island, Copenhagen, Denmark
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Copenhagen
Job Category
Rooms
Description
This is your daily contribution to unforgettable stays…Lead and inspire a front office team of up to 12, fostering a positive, guest-focused culture.Ensure smooth day-to-day operations across receptio
Reference
803797c5-ea3c-432d-80e6-d41bd3a2aa15
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal York, Toronto, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Toronto
Job Category
Rooms
Description
Guest Experience and Loyalty Coordinator is in charge of the day to day operations of the Accor Live Limitless Desk. They are responsible in continuously providing our most loyal guests an outstanding
Reference
5356e7f3-fd84-4027-8521-a58cb111eba5
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Montmartre Sacré-Coeur, Paris, France
Experience Level
Associate
Job Schedule
Casual
Brands
MERCURE
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Nous recherchons un Valet ou une Femme de Chambre (H/F/X) en extra pour rejoindre notre équipe. En tant que Valet/Femme de Chambre H/F/X, vous serez responsable de maintenir la propreté et l'ordre des
Reference
97fe018f-c3eb-40d7-9279-2d44cda70d66
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
We are looking for a Public Area Attendant to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Director of Engineering.What you’ll do…. Provi
Reference
4d7409bd-ad9d-45f7-981d-3976c37b88a0
Expiry Date
01/01/0001
Salary
Location
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
BellpersonAlways lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as th
Reference
6dfcedf8-cd93-4ccb-8cf5-8f77643f277d
Expiry Date
01/01/0001