- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Aqaba, Aqaba, Jordan
__jobinformationwidget.freetext.ExternalReference__
REF7157S
Guest Service Agent - Mövenpick Resort & Residences Aqaba
Region
India, Middle East & Africa
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Guest Service Agent - Mövenpick Resort & Residences Aqaba
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
To be the main communication point of the hotel by providing and coordinating a satisfactory rapid
Response to all guest requests, enquiries and needs, as well as assigning work orders to appropriate
Personnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. GSA’s will
Be in communication with Front Office, Reservations, Housekeeping, Engineering, and all other
Departments.
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing: - Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include: - Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Your team and working environment: Answers all calls within maximum 5 rings, using the guest surname throughout the
conversation.
2. Inputs all guest, Engineering, Housekeeping, etc. requests promptly and accurately into the
rapid response software.
3. Monitors all calls that are on queue and answers appropriately.
4. Dispatch work orders to the appropriate department and staff and ensures the assigned work
orders are completed in accepted standard time and according to priority.
5. Notify guests or internal staff of any delays in performing work orders in accepted standard
time and calls back guests to ensure guest satisfaction within accepted time frame.
6. Continually checks on the dispatched work orders that have not been completed.
7. Handle all guest wake-up calls.
8. Log all guest complaints into PMS guest history for future reference, tracks trends in service
deficiencies and reports them to senior management.
9. Forwards late check-in and check-out requests to Front office.
10. Knows how to handle the Housekeeping requests and deliveries.
11. Knows the basics about what guests might request regarding Engineering requirements.
12. Handles guest calls for the pick-up and delivery of laundry, pressing, mending and drycleaning.
13. Knows how to handle guests’ complaints and reports / logs them for senior management.
14. Has knowledge of all in-house groups and banquet events current and future.
15. Knows restaurants operating hours and specials / promotions within the operation as well as
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Your experience and skills include:
Service focused personality is essential
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis London City - Shoreditch, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all ap
Reference
8a142a5c-6422-4b91-91fb-97543332696e
Expiry Date
01/01/0001
Salary
Location
ibis Muenchen City West, Munich, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Munich
Job Category
Rooms
Description
Du betreust unsere Gäste vom Check-in bis zum Check-out (inkl. Kassenführung)Du beantwortest E-Mails und TelefonanfragenDu erteilst unseren Gästen touristische Auskünfte und hast vielleicht sogar den
Reference
bbfce6f4-d563-432d-810d-9ee813e81f86
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Rome Vatican, Rome, Italy
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Rome
Job Category
Rooms
Description
Ricerchiamo un segretario notturno di ricevimento per un tempo determinato di 4 mesi a partire da subito.
Reference
5d6edc36-d400-4e77-8657-3ee78f05b003
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
The Housekeeping Manager reports directly to the Director of Housekeeping. (s)he is in charge of the daily operations of the housekeeping department.Special attention to the preferences and needs of
Reference
91eb5708-0aea-4110-88de-931248ae22d3
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Oversee all Front Office operations, including Reception, Bell Desk, and Communications Center.Personally supervise Front Office areas in the absence of the respective supervisor, ensuring hotel stand
Reference
9ab4f081-b271-45df-a977-1456d97e6a2e
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel oper
Reference
a22a5126-99df-4b56-8bdc-13f356bcdf0d
Expiry Date
01/01/0001
Salary
Location
ibis London Canning Town, London, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Your smile can be felt even at 3AM. At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently
Reference
b4f5b518-920c-460a-858d-47a3a016cec3
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.Verify guest preferences, ensuring that room assignments and special requests are met.Offe
Reference
b3dbe1ea-0955-4813-8d24-2a288c1a6c0f
Expiry Date
01/01/0001
Salary
Location
Le Royal Monceau - Raffles Paris, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Nous recherchons un réceptionniste pour une durée déterminée de 6 mois.Premier(e) représentant(e) de notre établissement auprès de nos hôtes, vous incarnez l'excellence du service et les standards d’h
Reference
cf22ac56-13ac-4a59-8fed-3a51375b34c8
Expiry Date
01/01/0001
Salary
Location
Le Royal Monceau - Raffles Paris, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Organise le shift de son équipe en priorisant les demandes clients et contrôle les tâches effectuées par les Nights Accueille les clients, conduit les arrivées et les départs pendant son shiftS’assure
Reference
05afb52c-ce96-4f83-bc7a-603460208704
Expiry Date
01/01/0001