Guest Service Agent

Where Rural Soul Meets Five-Star Luxury

Set within the iconic Riverside Stables precinct, The William Inglis Hotel – MGallery South West Sydney offers a truly unique five-star hospitality experience. Blending boutique charm with luxury and history, our hotel is renowned for hosting high-end events, weddings, staycations and exceptional dining experiences.

As part of Accor, a global hospitality leader operating in 110 countries with over 5,000 hotels and 10,000 restaurants and bars, you’ll join a world-class network and enjoy limitless career opportunities under the ALL – Accor Live Limitless lifestyle loyalty program.

What we offer

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests and team members. 

A career that lets your passion shine

This is an opportunity to be a part of our dynamic Front Office Team and create a supportive, guest-focused environment. You will welcome each new and returning guest with attentive care, setting the tone for exceptional service. 

Daily Responsibilities May Include:

• Promote Accor's ALL Loyalty Program

• Manage guest emails and phone calls in a professional manner

• Maintain high guest service standards, upholding the luxury experience

• Process payments, room allocations and guest requests 

• Efficiently manage guest arrivals and departures

What We’re Looking For:

• Previous customer service experience is preferred but not required

• Strong administration skills, experience using Office 365 and Opera PMS

• Excellent verbal and written communication skills

• Attention to detail and a passion for hospitality

What You’ll Enjoy:

• Opportunity to work at a five-star boutique lifestyle hotel

• Work-life balance in a supportive and inclusive team culture

• Career growth and global mobility through Accor’s international network

• Discounts and perks through the ALL – Accor Live Limitless program

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.