Guest Service Agent

Novotel Sunshine Coast Resort & Convention Centre is a vibrant coastal destination with over 370 rooms, a stunning lagoon, outdoor pool, and a variety of dining experiences. We're also home to the Sunshine Coast’s largest convention centre, hosting events for up to 1,500 guests - so no two days are ever the same.

As part of the global Accor network, we’re all about creating memorable moments for our guests and offering meaningful career opportunities for our team.

As a Guest Service Agent at Novotel Sunshine Coast Resort, you will be the first point of contact for our guests and play a key role in shaping their overall experience. From arrival to departure, your professionalism, attention to detail, and commitment to exceptional service will ensure every guest enjoys a seamless and memorable stay.

What You’ll Be Doing

• Welcome guests with warmth and professionalism, ensuring smooth arrivals and departures
• Handle guest enquiries and phone calls efficiently and with genuine care
• Promote Accor’s loyalty program by highlighting perks and encouraging sign-ups
• Support occupancy and revenue goals through confident upselling and cross-selling
• Collaborate with other departments to deliver exceptional, guest-focused service

If you're passionate about hospitality, thrive in a team environment, and love creating feel-good moments for others, this is your chance to grow your career in one of Queensland’s most iconic resort destinations.

What We’re Looking For:

• Previous experience in a hotel front office or customer-facing hospitality role
• Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
• A strong guest-focused mindset with great attention to detail
• Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced environment
• Excellent communication skills, both written and verbal
• Flexibility to work a rotating roster, including weekends and public holidays

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.