Guest Service Agent - Hotel Front Office job in Mercure Gold Hotel Al Mina Road Dubai, Dubai, United Arab Emirates

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ MERCURE

__vacancyopjusttionswidget.opt-Job Category__ Rooms

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Company Description

Mercure Dubai Gold Al Mina Road welcomes visitors to enjoy four-star hospitality in Dubai. Refurbished in 2016 & 2017,184 stylish, comfortable rooms are equipped with high-speed Internet connections, satellite TV,and spacious bathrooms including bathtubs and walk-in showers.Only 20 minutes from Dubai International Airport, the hotel is ideally located near the Dubai Convention Centre, World Trade Centre and Jumeirah Beach-La Mer. The hotel offers free shuttle service to the beach and Dubai Mall.

The location of the hotel is in close proximity to Sheikh Zayed Road, the Dubai International Convention & Exhibition Centre, Port Rashid, Dry Docks, Maritime city and five minutes away from Jumeirah Beach. selection of malls and markets. Explore Karama Center for bargain souvenirs and handicrafts.

Job Description

Job Responsibilities:

To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner.
Efficiently, courteously and expediently welcome, handle check in, check out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.
Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guests relation at all times.
Welcome and assist guests efficiently, courteously and professionally in all Front Office related functions, to ensure the overall care of hospitality and services are given to our customers throughout their stay.
Provide Guest with an insight to the city and help them plan their leisure time while staying with us
Ambassador of the Accor Hospitality for Guest to have a uniform branded experience while staying with us
Adhering to the hotel standard operating procedures.

Job Type: Full-time

Qualifications

Requirements:

Prior experience working with Opera or a related Property Management system.
The candidate requires excellent verbal and written English communication skills.
Knowledge of other languages will be an added advantage
Previous work experience with 3/ 4 star Hospitality brands will be an added advantage though not a necessary requirement
Arabic Speaker candidates are encouraged to apply

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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