__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ FAIRMONT

__vacancyopjusttionswidget.opt-Job Category__ Rooms

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Deliver an elegant, personalised welcome for every guest, ensuring a flawless first impression
Oversee the entire guest journey, from pre‑arrival planning to post‑stay follow‑up
Manage VIP, repeat, and special‑attention guests, ensuring bespoke touches and curated experiences
Maintain a strong, polished presence in the lobby, acting as the primary point of contact for guest needs
Lead, inspire, and develop the Guest Relations team to uphold Fairmont’s luxury service standards
Resolve guest concerns with discretion, confidence, and a commitment to exceptional service recovery
Collaborate closely with Front Office, Housekeeping, Spa, F&B, and Events to ensure seamless communication and guest satisfaction
Monitor guest feedback channels and support continuous improvement initiatives
Maintain detailed guest profiles and preferences to deliver highly personalised service
Support the management of arrivals, departures, and lobby flow during peak periods
Coordinate special occasions, celebrations, and bespoke in‑house experiences
Conduct daily briefings to share VIP updates, guest preferences, and operational priorities
Ensure all guest interactions reflect Fairmont’s brand values, tone, and luxury positioning
Maintain accurate records of guest incidents, preferences, and follow‑up actions
Support training initiatives to elevate service culture across all guest‑facing departments
Uphold all health, safety, and security procedures in line with UK legislation and Fairmont standards
Represent the hotel with grace, confidence, and a guest‑first mindset at all times

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

List #1

Related jobs

Réceptionniste de nuit en 4/3 (H/F) CDD

Salary

Location

ibis Paris La Villette Cité des Sciences 19ème, Paris, France

Experience Level

Associate

Job Schedule

Full-Time

Brands

ACCOR

Job type

Permanent

Locations

Paris

Job Category

Rooms

Description

Vos futures missions : Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre priorité.Vous faites le lien avec les différents départements de l’hôtel selon le

Reference

db208f2d-f728-48ce-8dab-62876d9ac659

Expiry Date

01/01/0001

Apply

Assistant Front Office Manager

Salary

Location

Mercure London Earls Court, London, United Kingdom

Experience Level

Executive

Job Schedule

Full-Time

Brands

MERCURE

Job type

Permanent

Locations

London

Job Category

Rooms

Description

POSITION OVERVIEWYou will assist the Front Office Manager in their daily duties, by being inspiring and engaging. As an Assistant Front Office Manager, you will show your leadership and interpersonal

Reference

9905fd88-4baa-493d-92a9-641055e0f7af

Expiry Date

01/01/0001

Apply

Front Office Agent

Salary

Location

Mövenpick Hotel & Residences Nairobi, Nairobi, Kenya

Experience Level

Associate

Job Schedule

Full-Time

Brands

MOVENPICK

Job type

Permanent

Locations

Nairobi

Job Category

Rooms

Description

Please specify which role you are interested in when applying:Guest Service AgentBe the first point of contact and greet guests with a warm welcome every timeProvide efficient, friendly, and professio

Reference

17331e11-ebad-451a-8c77-86cb10991354

Expiry Date

01/01/0001

Apply

Femme de chambre, valet de chambre H/F

Salary

Location

ibis Cahors, Cahors, France

Experience Level

Executive

Job Schedule

Part-Time

Brands

IBIS

Job type

Temporary

Locations

France

Job Category

Rooms

Description

3 postes à pourvoir pour CDD de 5 mois de mai à fin septembre 2026 :25h/semaine, 5h/jour pour 5 jours de travail de 9h à 12h et 13h à 15h12,08€ de l'heurePlanning fixePointeuseSous la responsabilité d

Reference

cd3a5441-346e-46b4-b40c-b61cfdddeb24

Expiry Date

01/01/0001

Apply

Bagagiste-voiturier SAISONNIER (H/F/X)

Salary

Location

Sofitel Biarritz Le Miramar Thalassa sea & spa, Biarritz, France

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

SOFITEL

Job type

Temporary

Locations

Biarritz

Job Category

Rooms

Description

CDD SAISONNIER DU 11 MAI AU 31 octobre 2026Le voiturier bagagiste chasseur accueille le client et l'informe sur les différentes prestations proposées par l'hôtel. Il assure l’acheminement des bagages,

Reference

57f9388b-9209-43f4-bb55-49b3684837f1

Expiry Date

01/01/0001

Apply

Multi skilled team member - Late shift

Salary

Location

ibis budget Edinburgh Park, Edinburgh, United Kingdom

Experience Level

Entry Level

Job Schedule

Part-Time

Brands

IBIS BUDGET

Job type

Permanent

Locations

Edinburgh

Job Category

Rooms

Description

A job, a career or a calling - whatever brings you here, we have something for you!As our next Part Time Multi Skilled Team Member, you…Are extending a warm welcome to our guests , putting their well-

Reference

a22ecb3f-aac9-479b-aad1-3406b5c494e3

Expiry Date

01/01/0001

Apply

Duty Manager - Trainee

Salary

Location

Novotel Amsterdam City, Amsterdam, Netherlands

Experience Level

Student

Job Schedule

Full-Time

Brands

NOVOTEL

Job type

Internship

Locations

Amsterdam

Job Category

Rooms

Description

Are you eager to be the main point of contact for guests and do you have the abilities to think solution-oriented? In this role, you are the linchpin that connects all departments. You are an out-of-t

Reference

ab8d55aa-4dfd-4fb6-bafd-f6158b628aa6

Expiry Date

01/01/0001

Apply

Butler (Saudi National)

Salary

Location

Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

SOFITEL

Job type

Permanent

Locations

Riyadh

Job Category

Rooms

Description

To act as a hotel ambassador, providing a personal service to guests, fully aware and following the hotel standards and procedures.To use appropriate materials, equipment and supplies for the smooth r

Reference

99bcd307-c240-41ec-b67c-b25f4ab86b48

Expiry Date

01/01/0001

Apply

1er / ère valet / femme de chambre

Salary

Location

Novotel Bordeaux Centre, Bordeaux, France

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

NOVOTEL

Job type

Temporary

Locations

Bordeaux

Job Category

Rooms

Description

Les missions :La 1ère femme de chambre assure la propreté des chambres, sanitaires et parties communes de l’établissement. Également, elle assiste la.e Gouvernant.e dans la gestion administrative et o

Reference

11cc8e79-da1c-4e30-9758-ad725efe857e

Expiry Date

01/01/0001

Apply

Réceptionniste tournant (H/F)

Salary

Location

ibis Saint-Germain-en-Laye Centre, Saint-Germain-en-Laye, France

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

IBIS

Job type

Permanent

Locations

France

Job Category

Rooms

Description

Véritable ambassadeur(drice) de l’esprit Heartist, vous assurez un accueil personnalisé, chaleureux et attentionné à chacun de nos clients. Vous veillez à leur bien-être tout au long de leur séjour af

Reference

46b75bec-56f9-4f22-9a05-a10918c2e90a

Expiry Date

01/01/0001

Apply

View all

Guest Relation Manager

LET YOUR PASSION SHINE

Let your passion shine