- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Rabat Jardin des Roses, Rabat, Morocco
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REF2317N
Guest Relation
Region
Luxury & Lifestyle
Rejoignez Accor, un groupe qui réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.
Devenez un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.
• Gérer et accueillir tous les invités, surveiller et résoudre toutes les demandes.
• Effectuer l’enregistrement et le départ des clients à l’aide du système Opera.
• Accueillir et saluer les invités, et répondre aux demandes de renseignements et aux appels entrants.
• Préparer des rapports d’occupation et d’invités • Tenir à jour des rapports d’arrivée de groupe et individuels.
• Informer les clients des tarifs et des services de l’hôtel et créer/annuler/confirmer les réservations.
• Vérifier et gérer l’attribution des salles.
• Déterminer et assurer la conformité avec toutes les politiques de contrôle clés et gérer tous les coffres-forts pour les clients.
• Coordonner et assister le concierge dans tous les services aux clients.
• Maintenir la connaissance de toutes les procédures d’urgence
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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