Guest Experience Agent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities: 

• Deliver exceptional customer service during check-in, check-out, and throughout guest stays
• Proactively manage and resolve guest complaints
• Handle credit, cash transactions, and related documentation accurately
• Promote hotel services and special offers
• Respond to phone and email enquiries promptly

Qualifications

What we’re looking for:

• Previous front office or customer service experience
• Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
• Familiarity with Opera Cloud (preferred)
• Confident handling guest issues and building rapport
• Excellent organisation and time management
• Flexibility to work various shifts, including mornings, evenings, and weekends

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.