Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We're looking for an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our dynamic hospitality team in Mysuru, India. In this role, you'll be the welcoming face of our F&B operation, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. You'll work collaboratively with our kitchen and service teams to ensure every guest leaves with a memorable dining experience, while also driving revenue through strategic upselling and cross-selling initiatives.
- Greet all guests warmly upon arrival and escort them to their assigned tables with genuine hospitality and attention to detail
- Perform opening and closing duties as assigned, including table setup, station preparation, and cleanliness verification according to established standards and procedures
- Deliver F&B services in accordance with departmental standards, ensuring consistency and excellence in every guest interaction
- Take accurate food and beverage orders and communicate them promptly to the kitchen, ensuring timely delivery at the correct temperature
- Serve all food and beverage items according to service standards, demonstrating knowledge of menu items and ingredients
- Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain a safe dining environment
- Personalize guest experiences by remembering individual names and preferences, fostering loyalty and repeat business
- Actively upsell and promote food and beverage offerings at every available opportunity to maximize sales revenue
- Cross-sell other dining venues when your outlet reaches capacity, supporting overall organizational goals
- Clear and tidy tables promptly after guest departure, maintaining a clean and organized dining space
- Collect and verify food and beverage supply requisitions, ensuring accurate stock management
- Report any complaints, incidents, or irregularities to management with transparency and professionalism
- Assist other F&B outlets during peak times or as required, demonstrating flexibility and collaborative spirit
- Maintain composure and resilience in fast-paced environments while delivering consistent, quality service
Qualifications
- Proven experience in food and beverage service or hospitality environment (preferred)
- Strong knowledge of F&B service standards, table setting protocols, and guest service procedures
- Excellent communication and interpersonal skills with the ability to engage guests warmly and professionally
- Demonstrated ability to multitask efficiently while maintaining attention to detail in a fast-paced environment
- Solid understanding of food safety and hygiene standards (HACCP certification preferred)
- Proficiency in upselling, cross-selling, and revenue-generating techniques
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Physical stamina to stand, walk, and move throughout shifts while carrying trays and service items
- Flexibility to work varied shifts, including evenings, weekends, and peak service times
- Fluent English language proficiency, both written and verbal
- Problem-solving abilities and resilience when handling challenging situations or guest concerns
- Positive attitude, enthusiasm, and genuine passion for delivering exceptional customer service
- Ability to work collaboratively as part of a team while also taking initiative independently
- Hospitality or customer service training (preferred)
- Food Safety Certification (preferred)
