Golf Sales Manager

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Golf Sales Manager H/F/X

Are you passionate about creating unforgettable Golf experiences?

We are seeking a dynamic and driven Golf Sales Manager to join our team at Victoria Golf Resort & Spa

At this role you are a key player responsible for driving revenue and promoting the golf course and related facilities. This role involves developing and implementing strategic sales plans, building strong relationship with corporate clients, tour operator and individual golfers and enhancing the overall visibility of the golf course. The Golf Sales Manager works closely with the Marketing team to create attractive packages and campaigns, ensuring a consistent pipeline of booking and events. Their expertise and proactive approaches are essential to elevating the golf course’s reputation and achieving business growth in this role, your deep knowledge of our property, our golf and your commitment to excellence will shine through every client interaction.

By building lasting relationships and offering personalized service, you will inspire loyalty and ensure our guests return time and time again. If you thrive in a luxury environment, have a passion for sales, golf, and love connecting people with exceptional destinations, we invite you to be part of our story!

Summary of Responsibilities:

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure prompt and courteous service is extended to both internal and external customers.
• Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
• Handle all golf enquiries by past business/ sales team. Ensure golf clients are provided with complete and accurate information on hotel.
• Practice effective revenue/yield management to include wise negotiations of room rate and green fees.
• Adhere to all policies regarding space release to ensure the effective and profitable ratio for golf events.
• Maintain a working knowledge of the operation and service capabilities of all other hotel department as they relate to golf events.
• To handle specific golf events as identified by DOSM
• Follow through with information distributed to operational department to ensure that it is understood and able to carry out in a manner which the client expects.
• Serve as a liaison with the client and operational colleagues to communicate any change or needs that may spontaneously arise whilst the event is occurring.
• At the conclusion of each event, work hand in hand with the finance department to guarantee a detailed and complete final bill is sent.
• Responsible for the golf segments such as: Travel Agencies, Tour Operators, wholesalers, Luxury Programs, Tour Groups and main corporate accounts.
• Establish parameters, quotes and negotiate prices, confirming by written contracts.
• Maintains a high level of exposure for the Golf & Hotel in major market areas participating in Golf tradeshows, Golf conventions, and promotional events within the hotel and Golf trade related organizations.
• Develop business leads using a variety of prospecting techniques such as cold calling, direct mail, trade shows, sales promotions, telemarketing, etc.
• Nurture to maintain key accounts, contact, activity and business details within the appropriate software applications.
• Closely follows up on all business leads within a 24-hour response timeline to clients.
• Prepare weekly, monthly, quarterly and annual reports, as required.
• Conduct competitor surveys and recommend strategies based on market intelligence.
• Follow departmental policies and procedures.
• Responsible for key account management on an assigned geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
• Developing new accounts in the growing markets
• Lead and organized site inspections.
• Detailed knowledge of all services provided by the hotel and all relevant fact and figures.
• Balance operational, administrative and Colleague needs

Qualifications:

• Proven 3 years’ experience in sales, preferably within golf, hospitality, or leisure industry.
• Fluency in Portuguese & English verbally and in written; additional languages are an asset.
• University/College degree in a related discipline preferred.
• Strong understanding of golf industry trends and customer preferences
• Proficient in financial systems and Microsoft Office (Excel, PowerPoint).
• Excellent leadership, communication, and analytical skills.
• Ability to develop and implement strategic sales and marketing plans
• Exceptional interpersonal, communication, and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Strong negotiation and closing skills.
• Highly responsible and reliable.
• A passion for golf and hospitality is highly desirable.
• Ability to work independently and as part of a team in a fast-paced environment.

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.