Company Description
Set in one of the Sunshine Coast’s most iconic resort destinations, our property blends relaxed coastal living with vibrant hospitality. The resort features over 370 contemporary rooms, resort-style pools, a stunning private lagoon and a world-class convention centre welcoming events of up to 1,400 guests.
From relaxing escapes to large-scale conferences and events, we pride ourselves on creating memorable experiences for every guest who walks through our doors.
Behind these experiences is a passionate and dedicated team who bring energy care and professionalism to everything they do. As part of the global Accor network, we offer the opportunity to grow your career within one of the world’s leading hospitality groups while working in a supportive and collaborative environment.
Joining our team means being part of a culture that values teamwork creativity and genuine service — where every day brings new opportunities to learn contribute and deliver exceptional hospitality.
Job Description
We are seeking an enthusiastic and experienced Front Office Team Leader to join our team on the Sunshine Coast. In this role, you will support the Front Office leadership team while helping to drive exceptional guest service and smooth day-to-day front office operations.
Key Responsibilities
- Support daily front office operations and ensure smooth service delivery
- Lead and support the front office team during shifts
- Handle guest enquiries and resolve concerns professionally
- Maintain high service standards and exceptional guest experiences
- Assist with shift coordination reporting and administration
- Support and coach team members to build a positive team culture
- Work closely with other departments to ensure seamless guest stays
Qualifications
- Minimum of 2 years’ experience in a front office role within the hospitality industry
- Previous leadership or supervisory experience in a hotel front office environment preferred
- Knowledge of Property Management Systems (PMS), ideally Opera Cloud
- Excellent communication skills both verbal and written
- Flexible availability to work a rotating roster including mornings afternoons evenings nights and weekends
- Strong problem-solving skills and attention to detail
- Passion for hospitality and delivering exceptional guest experiences
- Ability to multitask and perform well in a fast-paced environment
- Professional calm and confident approach to challenging situations
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
