Front Office Supervisor – Overnight

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Representing Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk. Lead, teach, coach and inspire colleagues while being committed to helping the hotel become one of the world's finest heritage resorts. 

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead, coach, mentor, and evaluate Front Desk and Night Audit colleagues, supporting performance management and team development.
• Oversee guest arrivals and departures, including VIP coordination, and ensure effective service recovery for guest issues.
• Collaborate and communicate effectively with Front Desk, Royal Service, and other hotel leaders to support daily operations.
• Maintain departmental standards, uphold Fairmont core standards, and ensure compliance with health, safety, and emergency procedures.
• Promote the hotel’s vision and values, manage time-sensitive tasks with strong organization and attention to detail, and perform other duties as required.

Your Skills & Qualifications:

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera Property Manager, word and excel
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
• Excellent written and verbal skills with a high attention to detail required

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com