Front Office Overnight Manager 

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

We are seeking a dedicated and enthusiastic Front Office Overnight Manager to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

• Manage late arrivals and early departures with polished, efficient check‑in and check‑out service

  • Handle all guest inquiries by phone, email, and in person, ensuring warm, personalized service even during quiet hours

  • Provide concierge‑style assistance such as directions, transportation coordination, and local recommendations

  • Resolve guest concerns with calm professionalism, escalating only when necessary

•  Night Audit and Financial Accuracy

  • Reconcile daily transactions from all outlets and departments

  • Balance room revenue, payments, and folios with high attention to detail

  • Prepare morning reports for leadership, accounting, and operations teams

  • Verify rates, adjustments, and postings to ensure accuracy before the next business day begins

• Lobby and Property Oversight

  • Monitor lobby activity to maintain a safe, quiet, and welcoming environment

  • Support security protocols, including key control, emergency procedures, and incident reporting

  • Coordinate with overnight housekeeping and engineering for urgent guest needs or room issues

  • Ensure front desk areas remain clean, organized, and guest‑ready for the morning shift

• Administrative and System Responsibilities

  • Manage reservations and room assignments with accuracy and awareness of VIPs, preferences, and special requests

  • Update guest profiles to reflect preferences and service notes

  • Run system backups or scheduled PMS tasks required during overnight hours

  • Prepare materials for the next day’s arrivals, including key packets and amenity lists

Your experience and skills include:

• Bachelor’s degree in a relevant field or a combination of equivalent education and/or experience is required.
• Ability to suggestively sell.
• Previous supervisory experience, preferably a 4-5 Star/Diamond style hotel.
• Fluency in English, both verbal and non-verbal.
• Service focused personality is essential
• Prior experience working with Opera or a related system an asset
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.