Front Office Manager

Situated on one of the most charming beaches of Phu Quoc island, only 10 minutes from the airport, Novotel Phu Quoc Resort is a natural paradise overlooking the Gulf of Thailand.

The Resort provides multiple choices of rooms for family, couples, groups, and individual travellers with 246 spacious and comfortable rooms set in the main building, perfect for those chasing the contemporary design, whilst natural beauty seekers can opt to stay at our beautiful 120 bungalows located in the tropical garden or with ocean view and access to the beach.

Cuisine means discovering new tastes, and our Ex-Chef proposes a mix of traditional and modern with dedicated cooking methods. Seafood restaurant lets you explore the island’s speciality; our Seafood platter is a signature dish known for its umami flavour, ideal for sharing with family or friends.

From dawn to nightfall, discover moments and experiences to entice and delight, whether savouring a delicious cocktail at Ocean Bar while watching the sunset, lying down by the Infinity Pool steps from the beach or kayaking to immerse yourself in the beauty of sunrise.

Novotel Phu Quoc Resort loves families and has an exclusive children’s policy, complimentary for up to 16 years old if sharing the rooms with parents. We also propose various activities and services that satisfy all ages and make every moment matter for the family.

“Children Activities Program” delivers various choices to attract and retain children based on the four essential fundamentals: Discovery, Artistic, Connection and fun, and Event. Furthermore, with the unique “Kid’s Care” service, the parents will have more opportunities to enjoy their “me time” as it welcomes all the children from 5 to 11 years old during specific times of the day. Our propaganda is Happy children, happy holiday.

Like a hidden pearl, In Balance Spa is where guests will find their sense of rejuvenation through various treatments and massages. Besides that, there are well-equipped fitness centres and tennis courts for those who want to stay in shape.

Set a mission of providing a complete holiday; the All-Inclusive concept is created to give credit full right to enjoy an authentic vacation free of stress. With this package, guests can eat and drink anywhere, any time, starting from 06:30 AM until 11:00 PM. Free wide range of activities for adults, kid and family. Not to mention, more benefits are included, starting from a minimum of 07 nights. We invite you to explore our special offer section to discover our All-Inclisive.

The Resort is also perfect for MICE as our ballroom can accommodate hundreds of people, and the wide sandy shore is ideal for team building. For those couples who wish for a dream wedding, whether it is a stylish wedding in the ballroom, a barefoot wedding on the beach, or a fabulous reception under the stars, we’re delighted to be a part of your event.

Primary Responsibilities

Team management and cross-departmental responsibilities

• Responsible to control Front Office operations in regards of accounting procedures and guest service procedures. In coordination with Sales & Marketing control of reservations department. Continuous departmental training is key responsibility. Responsible to constantly review and update Job Description and standard operation procedures.

Commercial / Sales

• Promotes the hotel's range of services in order to increase sales.
  Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
• Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs.
  Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
• Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.

Management and administration

• Promotes the hotel's range of services in order to increase sales.
  Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
• Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs.
  Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
• Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.

Management and administration

• Monthly reporting on departmental revenue and expense. Responsible for controlling all confidential and financially related information of Front Office.
  Security/Confidentiality: Handle highly confidential financial, employee, corporate data, legal and tax information on daily basic.

Hygiene / Personal safety / Environment

• Environment: Indoor, office environment. Standard hotel business hours must be maintained. Additional hours necessary to provide support for special functions that require the assistance of a Front Office Manager Professional working environment.

Knowledge and Experience

• International Hotel background.

• Certification/Licence:No.

• 2 years experiences handling all Front Office Manager functions and Human Resourse. Preferably in the hospitality industry. Ability to work in a computer based, multi-task environment

• Certification/Licence:No.

• Must be computer proficient. Have ability to communicate fluently in the English language, both verbally and writing. Be able to communicate effectively at all levels. Be alert and reponsible, the business funtions seven day a week, 24 hours a day. A hospitalitties eviroment.

Competencies

A new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.

• Team spirit
• Enthusiastic
• Spontaneous and empathic
• Good listening skills and ability to anticipate
• Good presentation, confident speaking skills
• Dynamic
• Sales oriented