Front Office Manager

MUZE Hotels managed by BrownHouse Management GmbH is an owner-managed hotel group specialized in the management of branded hotels. Established in 2008, we now operate 7 hotels in Germany and Hungary with 739 rooms and capacity for meetings & events up to 110 attendees. We are a white brand owner operator owing our own MUZE brands as well as a renowned franchise partner of one the world's leading hotel groups Accor, we have intensive and long-standing experience in the development and operation of hotels.

MUZE Hotel Düsseldorf has become the first hotel in Germany to join Accor’s Handwritten Collection. Our contemporary boutique hotel effortlessly blends playful elegance with functional aesthetics, showcasing a modern Mid-Century interior design and a curated collection of bold, contemporary art. Located in the vibrant Pempelfort district, the hotel is the perfect base for both business and leisure travellers. MUZE Hotel Düsseldorf – Handwritten Collection features 60 stylish rooms across seven floors, ranging from Classic Rooms to Junior Suites with Balconies (13-28 sqm). Each room is designed to provide the perfect balance of aesthetics, functionality, and comfort, equipped with state-of-the-art technology, including Chromecast Smart TVs, WiFi, air conditioning, and Nespresso coffee machines. For business meetings and creative discussions, the Hangout Boardroom offers an inspiring space for up to 18 people, featuring ample natural light, air conditioning, and cutting-edge technology, including a 65-inch touch flatscreen.

As the Front Office Manager, you will be the face of our company, ensuring that all visitors and clients receive a warm welcome and outstanding service. You will oversee the daily operations of the front desk, manage a team of front office staff, and ensure that all administrative tasks are completed efficiently and accurately.

• Proven experience as a Front Office Manager or in a similar role for at least for 1 year

• Excellent communication and interpersonal skills

• Positive demeanor and passion for the hotel industry

• Strong organizational and multitasking abilities

• Proficiency in MS Office, Opera, Outlook

• Ability to handle high-pressure situations with professionalism and poise

• A customer-oriented mindset with a commitment to delivering exceptional service

• Fluent in both German and English (additional languages are a plus)

Key Responsibilities:

• Manage the front office team, including training, leadership, motivation, and supervision of staff

• Ensure a high standard of customer service at all times

• Oversee the check-in and check-out process for clients and visitors

• Active support of the Front Office team in daily operations

• Complaints management and resolve issues promptly

• Maintain and update front office records and reports

• Strategic, administrative, and operational management of the Front Office

• Coordinate with other departments to ensure smooth operations

• Implement and monitor internal policies and procedures

What We Offer:

• Competitive salary 

•  Permanent employment contract

• Christmas and vacation bonuses 

• Opportunities for career growth and development

• A supportive and collaborative work environment

• The chance to be part of a reputable and forward-thinking company

• Room for creativity and appreciative interaction

• Familial atmosphere