Front Office Manager

Are you ready to take your career to paradise? Join the team at Pullman Palm Cove Sea Temple Resort & Spa, a luxurious haven located on the pristine southern end of Palm Cove beach, just 25 minutes north of Cairns.
 

Our resort offers a range of elegant accommodations, from studios to spacious one to three-bedroom apartments. You'll have the chance to work in a stunning environment, catering to guests who enjoy sophisticated dining at our award-winning Temple of Tastes restaurant or unwind at the Lagoon Bar with refreshing cocktails and light snacks.
 

With versatile meeting rooms accommodating up to 80 guests, our resort is the perfect setting for leisure stays, dream weddings, and high-profile corporate events. When you're off the clock, immerse yourself in the natural wonders of the region, including the iconic Great Barrier Reef and the lush Daintree Rainforest.

Purpose

As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in using reservation and property management systems is a plus
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays