Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an enthusiastic and detail-oriented Front Office Executive to join our dynamic team in Bengaluru, India. In this pivotal role, you will be the face of our organization, delivering exceptional guest experiences while managing front office operations with professionalism and efficiency. As a Front Office Executive, you will work collaboratively with colleagues across all departments to ensure seamless operations, maintain guest satisfaction, and contribute to our organization's success through your dedication to excellence and customer-focused approach.
- Manage daily front office operations, including front desk procedures, reception, cashiering, and reservations with accuracy and efficiency
- Provide exceptional, friendly, and professional service to all guests, demonstrating empathy and transparency in every interaction
- Develop and maintain a comprehensive understanding of hotel operations, departmental functions, physical layouts, key personnel roles, and current events or group arrivals
- Attend to guest requests and credit-related issues with decisiveness and problem-solving skills, escalating to management when necessary
- Lead by example in delivering total customer satisfaction, consistently striving to exceed guest expectations
- Actively promote and sell special hotel promotions, facilities, and services to guests, demonstrating initiative and enthusiasm
- Collaborate with the Guest Service Manager and Assistant Manager to identify opportunities for improving guest service and departmental performance
- Support colleagues and management in achieving departmental and organizational goals through collaborative teamwork and transparent communication
- Treat all guests and colleagues from diverse cultural backgrounds with respect, sensitivity, and inclusivity
- Perform additional duties as directed by management, demonstrating flexibility and a goal-oriented mindset
Qualifications
- Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification
- Minimum 2 years of professional experience as a Front Office Associate, or 1 year of experience in a Team Leader capacity within a hotel or hospitality environment
- Strong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions
- Proficiency with hotel management systems and computer applications
- Excellent interpersonal and communication skills with the ability to interact professionally with guests and colleagues
- Demonstrated expertise in guest service delivery and customer satisfaction management
- Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment
- Proven ability to handle conflict resolution and guest complaints with empathy and professionalism
- Active selling and upselling capabilities with a results-oriented approach
- Cultural sensitivity and the ability to work inclusively with diverse teams
- Leadership potential and willingness to support team members and management initiatives
