Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We're looking for a dynamic and customer-focused Front Office Executive to join our team in Chennai, India. In this role, you'll be the first point of contact for our guests, setting the tone for their experience with professionalism, warmth, and efficiency. You'll manage daily front office operations, handle guest inquiries with empathy, and collaborate seamlessly with other departments to ensure exceptional service delivery. If you're organized, detail-oriented, and passionate about creating memorable guest experiences, we'd love to hear from you.
- Greet guests with a friendly and professional demeanor, ensuring swift and smooth check-in and check-out processes
- Manage guest inquiries, requests, and complaints with empathy and efficiency, resolving issues promptly and effectively
- Maintain accurate front office records, including logbooks, shift reports, and guest documentation
- Coordinate room bookings and maintain real-time room status information in collaboration with the Housekeeping department
- Monitor and maintain high standards of customer service at the reception desk, consistently exceeding guest expectations
- Liaise with various departments to address day-to-day administrative and operational issues transparently
- Maintain detailed records of banquet functions and special events hosted at the organization
- Motivate and support the reception team, fostering a collaborative and inclusive work environment
- Display a proactive approach in identifying and implementing service improvement initiatives
- Adhere to all organizational procedures, standards, and policies
- Perform additional duties that naturally align with the responsibilities of this position
Qualifications
- Diploma in Tourism, Hospitality Management, or equivalent qualification
- Minimum 2 years of relevant experience in a front office, reception, or similar customer-facing role
- Excellent proficiency in English (reading, writing, and oral communication)
- Strong interpersonal and communication skills with the ability to interact professionally with diverse guests
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Solid knowledge of hotel management systems and property management software (PMS)
- Exceptional organizational and time management skills with the ability to multitask effectively
- Strong problem-solving abilities and conflict resolution skills
- Attention to detail and commitment to maintaining accurate records
- Professional demeanor and appearance
- Ability to work flexible hours, including shifts and weekends
- Preferred: Multilingual abilities and basic understanding of local languages (Tamil, Telugu, Kannada)
- Preferred: Experience in a hospitality organization or luxury hotel environment
