Company Description
Step into a role where no two days are the same at Hotel Woolstore 1888 – Handwritten Collection, one of Sydney’s most distinctive boutique hotels. Located in the heart of Pyrmont, our heritage property blends its rich history with contemporary design, curated artwork and a vibrant atmosphere.
Originally built in 1888, the hotel is the fourth oldest surviving wool store in Sydney and has been thoughtfully transformed into a unique boutique destination. With 90 individually designed guest rooms, an acclaimed restaurant and bar, and versatile meeting and event spaces, Hotel Woolstore 1888 offers guests a stay that is personal, creative and memorable.
As part of the Accor network and Handwritten Collection, we believe in genuine hospitality and creating meaningful connections with every guest. This is an opportunity to join a close-knit team where your personality, versatility and passion for hospitality can make a real difference.
Job Description
We’re looking for a Casual Front Office All-Rounder to join our team, working across Front Office and Food & Beverage. This is a hands-on role where you’ll be part of the full guest journey, from welcoming guests at reception to supporting our restaurant and bar.
You’ll suit this role if you enjoy variety, connecting with people and being part of a team where everyone plays an important role in delivering a great guest experience.
What you’ll do:
- Deliver warm and personalised check-in and check-out experiences.
- Assist guests with enquiries, requests, payments and hotel services.
- Support restaurant and bar operations with attentive, friendly service.
- Assist with events, functions and dining experiences across the hotel.
- Share your knowledge of the hotel and local area with guests.
- Respond to guest requests and resolve concerns with professionalism.
- Support wider hotel operations, including phones, emails and occasional porter duties.
Qualifications
We’re looking for someone who brings energy, flexibility and a genuine passion for hospitality. You’ll enjoy working across different areas of the hotel and take pride in creating memorable guest experiences.
You’ll bring:
- Experience in Front Office, Food & Beverage or a similar hospitality role.
- A genuine passion for delivering personalised guest service.
- Confident communication skills and a friendly, approachable manner.
- Strong attention to detail and the ability to multitask.
- A flexible, team-focused approach and willingness to support across the hotel.
- Availability to work a rotating roster, including mornings, evenings, weekends and public holidays.
- Experience with Opera Cloud or similar hotel systems is advantageous.
- Current RSA certification or willingness to obtain prior to commencement.
Join Hotel Woolstore 1888 and become part of a boutique hotel where individuality is celebrated, genuine connections matter and every guest experience is unique.
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
