Front Office Agent

The 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney, opened its door on 9 October 2025.

Housed in a onetime theatre, the 109 rooms channel archetypal film characters—“Dreamers” and “Renegades”—layered with bold detailing, heritage flourishes, and art by local creatives like Sydney’s own Kubi Vasak. There are four food and drink venues that ensure there’s always a scene in-house, including an all-day rooftop bar with a 1960’s Hollywood vibe.

From check-in to “see you again,” our Front Office team will ensure guests are happy from their first moment till their last. As the Front Office Agent, you have presence that doesn’t go unnoticed and love creating special moments for guests. Be passionate, be quirky, and model the service that 25hours is know to deliver in their cities.

What does your workday look like …

• Come as you are and always have fun with each other every day;
• Welcome guests and make sure they’re not just contented, but enthusiastic;
• Always keep your cool – even when guests turn up to check in at the same time;
• Handle credit cards, cash, and company accounts with care;
• Assist with preparation and communication of group check ins;
• Operate the telephones from internal to external requests;
• Securely store and deliver guest luggage;
• Deliver items of request to guest rooms at top speed.

• You’ve completed a course of training in the hotel business, gained some management experience and can speak English fluently;
• You can inspire your team just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve;
• You’re a doer – and even if you do it wrong sometimes, you openly admit it;
• You’re not just bringing your abilities, but also your character.

What’s in it for you…

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand;

• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee;

• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;

• The chance to challenge the norm and work in an environment that is both creative and rewarding;

• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;

• A competitive package and plenty of opportunity for development.