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  1. Full-Time
  2. Permanent
  3. Food & Beverage
  4. ACCOR

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Mercure London Bloomsbury Hotel, London, United Kingdom

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REF85532N

Food & Beverage Team Member (F/M/X)

Region

Europe and North Africa


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

  • Greet and serve customers in a friendly and professional manner.
  • Take food and beverage orders and relay them to the kitchen or bar staff.
  • Serve food and beverages to guests and ensure orders are accurate and timely.
  • Maintain cleanliness and organization of dining and service areas.
  • Assist in setting up dining rooms or banquet halls for events.
  • Handle guest inquiries and complaints in a prompt and courteous manner.
  • Upsell menu items and promote specials to guests.
  • Follow all safety and sanitation procedures.
  • Cash handling and processing payments from guests.
  • Operating and maintaining point-of-sale systems.
  • Assisting in inventory management and restocking supplies.
  • Participating in training programs and continuous learning opportunities.
  • Assisting in planning and executing special events or promotions.
  • Providing input and feedback on menu selections and customer preferences.
  • Participating in meetings and briefings with management and colleagues.
  • Adhering to grooming and dress code standards.
  • Assisting in training new team members.
  • Collaborating with other departments such as kitchen staff, housekeeping, and front desk to ensure seamless guest experience.

Qualifications

  • Proven experience as a Food & Beverage Supervisor or in a similar leadership role
  • Strong leadership and communication skills with the ability to motivate team members
  • Excellent problem-solving abilities and meticulous attention to detail
  • In-depth knowledge of food safety regulations and industry best practices
  • Proficiency in inventory management, cost control, and POS systems
  • Flexibility to work various shifts, including early mornings, late evenings, and weekends
  • Passion for delivering exceptional guest experiences with a positive, customer-first mindset
  • Bachelor's degree in Hospitality Management or related field (preferred)
  • Fluency in English and Arabic
  • Understanding of local cuisine, cultural preferences, and customs in Saudi Arabia
  • Ability to thrive in a fast-paced, dynamic environment
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office suite and hospitality management software

Additional Information

Get ready to embark on a thrilling new adventure as a F&B Team Member! Your mission, should you choose to accept it, is to create unforgettable dining experiences for our guests.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US