Food & Beverage Supervisor

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you!

Be accountable on a shift basis for the operations of the outlet through effective people management. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.

• Lead the Restaurant, Bar and Events operation with refined presence, ensuring every guest encounter feels seamless, personalised and beautifully delivered.
• Inspire, mentor and elevate the Food & Beverage team, nurturing confidence, craftsmanship and a genuine passion for exquisite service.
• Curate operational excellence through thoughtful rostering, attentive stock management and disciplined cost control, supporting a polished and profitable experience.
• Collaborate in the creation of elegant menu and beverage offerings, enhancing the hotel’s dining identity and delighting our guests’ senses.
• Uphold impeccable presentation, hygiene and legislative standards, ensuring every environment reflects the sophistication and integrity of the brand.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum of 12 months’ experience in a supervisory Food & Beverage role, ideally within a premium or upscale environment.
• A current Manager’s Certificate and LCQ, with strong knowledge of responsible service and luxury beverage standards.
• Basic knowledge around innovative and classic cocktail preparation.
• Reasonable knowledge in NZ wines (equivalent to WSET2) and basic knowledge in international wines.
• A natural leader who inspires, coaches and develops others, nurturing skill, confidence and service excellence within the team.
• Demonstrates an active passion for industry trends, premium products and elevated guest experiences.
• Engages effortlessly with guests and colleagues, building rapport with grace, ease and genuine hospitality.
• Exceptionally organised, proactive and calm under pressure, with the ability to prioritise and execute with precision.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team:

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Detailed duties:

• Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.
• Maintain a visible presence on the floor to interact with guests and staff
• Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact
• Supervision of the Restaurant, Bar, Conference and Events
• Create departmental rosters while adhering to budget constraints, seasonal and market trends
• Manage the implementation of new and innovative cocktails, menu items in collaboration with the Operations Manager
• Monitor inventory levels and place orders based on established par levels through PurchasePlus and prepare goods receiving notes
• Carry out monthly stock takes along with supervision of Operations Manager
• Monitor beverage COGS and implement strategies to improve profitability
• Plan and organise conference and events functions
• Assisting Operations Manager in arranging the purchasing and pricing of goods according to budget
• Assist Operations Manager in maintaining records of stock levels and financial transactions
• Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
• Conferring with customers to assess their satisfaction with meals and service
• Selecting, training and supervising food and beverage team leaders, senior F&B attendants, baristas and F&B Attendants
• Taking reservations, greet guests and assist in taking orders
• Provide food and beverage service to customers, maximising every opportunity to increase sales per person
• Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards
• Ensure adherence to the Sale and Supply of Alcohol Act 2012 and other relevant legislation
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the hotel’s Food Safety Plan
• Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period
• Input into development of the outlet
• Work with staff to minimise wastage and breakages
• Work cohesively as a team member
• Ensure efficient, friendly and professional food and beverage service is provided to all guests
• Provide for guests and patrons an experience and environment they feel meets their expectations
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met
• Set up systems to protect and maintain control of restaurant & bar service equipment, correctly recording breakages and carry out regular stock takes
• Set up and maintain a weekly cleaning schedule for the restaurant & bar to achieve the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving
• Ensure staff are competent in cocktail menu, wine list and dining menu knowledge and can maximise sales to guests
• Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted
• Ensure all revenues for the day are accounted for with daily summary being completed to ‘balance’ daily activity
• Perform any other duties within the employee’s range of competence as required by management
• Adhere to LQA and La Maison brand standards

Permanent, 40 hours per week, morning/day/evening shfits, $31.61 p/hr