Food & Beverage Supervisor

Queenstown's largest hotel, Novotel has 273 rooms catering for leisure guests, incentives and small meetings. Novotel is situated in the best location in-town and on Queenstown's lakefront.

Living and working in Queenstown provides an opportunity to enjoy a fantastic lifestyle.  You can enjoy snow-sports in winter and experience a variety of outdoor activities, such as hiking, mountain biking, walking, outside dining, and beach BBQ's in summer at the lakefront.  At Novotel we ensure that we provide you with work life balance, to allow you to enjoy all that Queenstown have to offer, outside of work. 

Extensive and demanding breakfast operation combined with a bar service, in room dining, a modern a la carte dining for evenings featuring fresh New Zealand cuisine.  We also have a small conferences and functions, providing a stunning backdrop to a variety of special events.

A F&B professional who strives for quality with strong focus on guest satisfaction and is passionate about food, excited to share excellent service and presentation.  

A personality who engages and communicates with our guests and our team

F&B is a key contributor to the success of our hotel, striving to deliver quality with our fabulous dishes and beverages. 

A leader and mentor to assist to drive and develop this team of 14+ staff.

Accountable on a shift basis for the operations of the outlet 

To support revenue initiatives and maintain cost control 

A ‘hands on’ approach is required as is to work as part of a team to provide efficient food and beverage service.

Ensure the smooth running of the Restaurant and bar area while on shift

Liaise with other Department Managers on shift to coordinate daily groups, FIT’s and other functions

Provide Host responsible service and monitoring or guests

Determining work requirements and allocating duties

Able to manage guest complaints effectively and ensure solutions are found.

A Managers certificate is required or the ability to hold one.

Previous experience in a supervisory or team leader role in a FB Operations  

$30.66 per hour

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.