Company Description
Who are we?
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.
What do we do?
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world.
Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
We are seeking a highly motivated Full-Time Food & Beverage Restaurant Manager to join our welcoming team providing the highest quality service for our guests at our Canberra Domestic Lounges.
Job Description
This role is based within our Qantas Lounges at Canberra Airport, our Food & Beverage Restaurant Manager will bring genuine passion for hospitality and service to create a welcoming and memorable pre-flight experience for every guest.
This hands on leadership role is responsible for supporting and overseeing daily lounge operations, managing food & beverage services and leading our front of house team to consistently deliver high standards.
Key duties of this role include, but are not limited to;
- Lead by example in delivering efficient, friendly and professional food & beverage service
- Manage daily front of house operations to ensure the lounge runs smoothly and service standards are consistently maintained
- Support menu planning and service offerings in consultation with the culinary team
- Plan and coordinate staff events, functions and lounge activations
- Coordinate VIP service requirements and operational delivery during busy Chairman's Lounge periods
- Manage the purchasing and pricing of beverages and operational supplies in accordance with approved budgets
- Monitor stock levels and maintain accurate records relating to stock, wastage and relevant financial transaction
- Ensure dining, bar, buffet and service areas comply with food safety, workplace health safety and hygiene requirements and remain clean, functional and professionally presented
- Engage with guest, respond to feedback and effectively resolve concerns relating to meals, beverages and service
- Support the selection, induction, training and development of new and current food & beverage team members
- Allocate duties, coordinate workflow and provide ongoing coaching and feedback of food & beverage team members
- Greet guest and assist with food & beverage orders when operationally required
- Act as a key point of contact for operational stakeholders, ensuring clear and professional communication across the lounges
- Respond to operational incidents, emergencies and security matters in accordance with airport, Qantas and Accor procedures
- Foster an inclusive, positive and engaged workplace culture by being a role model for all food & beverage team members
Qualifications
To be successful in this role, you will have a genuine passion for hospitality and demonstrated experience leading a team within a fast-paced food & beverage environment.
You will also have:
- A relevant qualification in hospitality management, such as a Diploma or higher qualification
- A minimum three years relevant full-time experience in hospitality management within a restaurant, cafe, hotel, airport lounge or similar food & beverage operations
- Demonstrated experience managing team members and coordinating daily food & beverage operations
- Experience with stock control, purchasing, operational budgets and record keeping
- Knowledge of food safety, workplace health and safety and responsible service of alcohol
- Strong communication, organisation, leaderships and problem solving skills
- The ability to work Full-Time across a seven day rotating roster, including mornings, evenings, weekends and public holidays
- A current responsible service of alcohol (RSA), or the ability to obtain one
- The ability to successfully obtain and maintain Aviation Security Identification Card, including completion of required security background checks
Additional Information
Great benefits with two iconic travel partners - Accor and Qantas!
- Discounted Stays at Accor Hotels - Globally over 3,000 hotels
- Staff travel rates with Qantas, Jetstar & Jetstar Asia
- Staff Meals & Barista coffee on duty
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Excellent working conditions & career opportunities
- Great learning and development programs available
- A company genuinely focused on its team members
Are you looking to climb the ladder in the hospitality industry? Apply now!
