Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job Description
Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. This role works closely with the Director of F&B, Outlet Managers and other hotel departments to assist with guest enquiries, outlet reservations, group bookings, financial administration and menu management. The coordinator ensures smooth communication between departments, accurate financial documentation and efficient handling of guest requests while also supporting outlet operations when required.
What you will be doing:
- Provide administrative support to all F&B outlets including Bistro Suzette, Cuvee, Prive, In Room Dining and Minibar.
- Handle guest enquiries related to restaurants and bars including reservations, group dining requests and special dining arrangements.
- Coordinate group dining enquiries for outlets including arranging site visits, confirming menus with the kitchen, organising pre payments and creating PM accounts where required.
- Assist with logistical arrangements for outlet group bookings including menu printing, guest communication and coordination with relevant hotel departments.
- Assist the Director of F&B and outlet managers with menu management including editing, formatting and printing menus when required.
- Support menu engineering processes and assist with preparation of F&B cost analysis and menu performance reports.
- Prepare the daily F&B finance pack ensuring all dockets, invoices and documentation are correctly signed and submitted.
- Work closely with the finance team to investigate and resolve guest charge disputes related to F&B outlets.
- Assist with replying to guest feedback and online reviews related to F&B experiences.
- Maintain accurate records for F&B operations including event documentation, menu updates and administrative reports.
- Improve communication and coordination between the F&B department and other hotel departments including Sales, Front Office, Finance and Kitchen.
Qualifications
You will excel in this role if you have:
- Minimum of 2 years experience in food and beverage operations, hospitality administration or guest service.
- Strong organisational and administrative skills with attention to detail.
- Experience handling guest enquiries and coordinating bookings or events is highly desirable.
- Good understanding of restaurant and bar operations within a hotel environment.
- Experience with POS systems (Micros preferred) and hotel operational systems is desirable.
- Strong communication skills and the ability to coordinate with multiple hotel departments.
- Responsible Service of Alcohol certificate.
- A Food Handler certificate and awareness of food safety practices.
- Customer service experience in a luxury hospitality environment preferred.
- The aptitude and willingness to undertake further development within the Sofitel brand.
Additional Information
Additional information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with:
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.
Let your passion shine, visit careers.accor.com
