Company Description
Hospitality is a work of heart at Mövenpick Hotels, where we turn ordinary moments into extraordinary experiences. We believe true hospitality is about turning small gestures into heart-warming moments. Join us and bring your passion to life as part of a brand that celebrates care, quality, and connection. Located in the head of the CBD, Mövenpick Hotel Melbourne on Spencer brings European charm and contemporary style together to deliver a premium guest experience in one of Australia’s most vibrant cities.
We are seeking a highly experienced and strategically minded Executive Housekeeper to join our hotel’s leadership team.
In this pivotal role, you will be responsible for the professional and cost-effective operation of the Housekeeping department. You will lead the your team to delivery exceptional standards across guest rooms, public areas, and back-of-house spaces, whilst driving performance, efficiency, and continuous improvement.
As a key leader within the hotel, you will champion service excellence, develop your team, and take ownership of quality, compliance, and financial outcomes.
Join us and become a Heartist®.
Job Description
Reporting to the General Manager, you responsibilities will include:
- Lead, inspire, and develop the housekeeping team including recruitment, training, and performance management
- Oversee daily operations, including scheduling, task allocation, and workplace planning
- Ensure all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and presentation
- Conduct regular inspections and audits to ensure brand standards are consistently achieved
- Manage inventory, ordering, and control of linen, cleaning, supplies and equipment
- Monitor guest feedback and drive continuous improvement initiatives
- Collaborate closely with Front Office and Engineering to ensure seamless guest experiences
- Ensure compliance with health, safety, and chemical handling standards
- Manage departmental budgets, control costs, and drive operational efficiencies
- Champion sustainability practices within the Housekeeping function
Qualifications
- Proven leadership/management experience within Housekeeping or a similar environment (minimum 2 years preferred)
- Demonstrated success leading teams in a fast-paced, high-volume environment
- Strong financial and commercial acumen, with experience managing budgets and labour costs
- A confident and professional leader with the ability to inspire and engage teams
- Exceptional communication skills, with a passion for coaching and developing others
- Calm under pressure, solutions-focused, and guest-centric in your approach
- Excellent attention to detail with the ability to see through the guest’s eyes
- Strong organisational and time management skills
Additional Information
What is in it for you?
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
- Be part of a dynamic hotel environment with a supportive and fun team
- Recognition of service anniversaries and Accor Tenure Milestones
