Executive Housekeeper

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

As Executive Housekeeper, you’ll play a pivotal role in leading and motivating our housekeeping team to provide guests with a truly memorable experience. We’re looking for someone who not only has a keen eye for detail and a passion for cleanliness but also has a genuine ability to inspire, mentor, and develop a team of housekeeping professionals. You’ll be responsible for ensuring that our rooms, public spaces, and back-of-house areas reflect the high standards of a luxury property, while fostering a positive, collaborative team culture.

This is a leadership role with a strong focus on people management, and we’re looking for someone who thrives on developing others, creating a supportive environment, and driving team success.

Key Responsibilities:

• Lead, inspire, and mentor a team of housekeeping staff, ensuring high standards of cleanliness, professionalism, and service across all areas of the hotel.

• Develop and implement effective training programs to help your team members grow in their roles and advance their careers.

• Foster a positive and inclusive team culture, where collaboration, respect, and a passion for delivering outstanding service are at the forefront.

• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces, ensuring all areas meet the luxury standards expected by our guests.

• Manage housekeeping operations, including rostering, performance management, and development of team members.

• Handle guest complaints and special requests with professionalism, turning every challenge into an opportunity to exceed guest expectations.

• Oversee inventory and ordering of housekeeping supplies, linen, uniforms and equipment, ensuring cost-efficiency while maintaining quality.

• Ensure compliance with health and safety standards, maintaining a safe and clean environment for both guests and staff.

• Proven experience in a leadership role within housekeeping, preferably in a luxury hotel environment.

• A natural people leader with the ability to motivate, develop, and inspire a diverse team.

• Excellent communication and interpersonal skills, with the ability to build strong working relationships across all hotel departments.

• A positive, can-do attitude, and a commitment to creating a supportive and enjoyable work environment.

• Strong organisational skills and attention to detail, with the ability to manage multiple priorities effectively.

• A passion for guest service and an unwavering commitment to delivering outstanding experiences.

• Experience in managing budgets, inventory, and resources effectively.

What’s in it for you...

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!