Executive Assistant Manager (Rooms and Recreation)

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, on the island of Bermuda, seeks exceptional individuals like you to be part of our award-winning team and shape the future of hospitality. Our resort is Bermuda's largest, offering 593 luxurious guest rooms, nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course, and a captivating Beach Club. As we embark on an exciting future, including a multi-million dollar renovation, the opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including health insurance, worldwide travel discounts, and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Become a key player in delivering extraordinary experiences to individual and group travelers from around the globe, surrounded by the natural beauty of Bermuda. Dare to go beyond the ordinary, unlock your potential, and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

The Executive Assistant Manager (Rooms and Recreation) reports to the Director of Operations and is responsible for the overall success of the hotel's rooms and recreation departments. This includes overseeing the front office teams, guest services, housekeeping, welcome team, golf/spa teams, resort transportation and all those involved in recreational activities throughout the resort, ensuring that all guests receive exceptional service, whilst maximizing the division's financial performance.

What you will be doing:

• Oversee the day-to-day operations of all Rooms and Recreational Departments, including Front Office, Housekeeping, Spa and Golf.
• Maximizing the hotels financial returns through continuously monitoring financial performance and profitability
• Driving the development of people through training and coaching, in conjunction with the Quality / Guest Experience Team
• Maintaining consistent brand standards and service delivery at all times
• Ensuring all legal and regulatory requirements at meet
• Develop and implement policies and procedures to ensure that all guests receive exceptional service. This includes adhering to all brand standards outlined by Fairmont
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements
• Recruit, train, and develop all rooms and recreation leadership team members on an ongoing, consistent basis
• Work in conjunction with the Executive Assistant Manager for Food and Beverage to create and deliver a seamless guest experience, as well as drive overall total hotel revenue and profitability
• Represent the division at hotel-wide meetings and committees
• Function as a key member of the hotel Executive Committee and leadership team.

Your experience and skills include:

• 5+ years of experience in rooms and guest services management, or similar leadership role
• Degree in Hospitality Management preferred
• Strong leadership and management skills
• Excellent customer service skills
• Ability to develop and implement creative service initiatives
• Ability to work effectively with a team of professionals

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.