EN - Sales Manager

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Sales Manager

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

Job Description

Planning & Organizing:

1. As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
2. Arranges site inspections of hotel and hosts Fam trips
3. Responsible for post – Fam Group follow up such as sending Thank You Letter and developing potential clients database for future business opportunities
4. Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.
5. Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
6. Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
7. Attends all pre and post – MICE, as required, arranged by the Event’s Management Department 

Operations:

1. Maintains a sales call pattern averaging 25 calls a week.
2. Establishes and maintains histories on every account with his/her market segments.
3. Attend the daily Departmental Sales briefing and debriefing.
4. Attend weekly review, with all feedback and planned calls and entertainment of the following week.
5. Submit weekly sales activity report to the Director of Sales and Marketing on the leisure segment.
6. Develops Prospects Accounts and implement a Sales Action Plan for each account.
7. Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.
8. Performs related duties and special projects as assigned.
9. Implements and executes all sales objectives and action plans to reach and exceed targets set
10. Solicits and service both FIT and MICE business
11. Within established parameters, quotes and negotiate T&T contracts with operators / agents for FIT and MICE business and where need be involved Director of Sales – T/T to close contract
12. Where applicable, closely coordinate and communicate with outbound sales office with regards to accounts/markets that are serviced by Outbound Sales
13. Ensures that the response to any business request is actioned within 24 hours
14. Provides feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
15. Disseminates sales related information to other departments as appropriate.
16. Maintains close communication with the Events Management Team in the negotiation process of their accounts.
17. Follow up with the Events Management Team after the post – event meeting with Thank You calls and send Thank You Letter
18. Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
19. Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
20. Reviews direct competition and conducts regular research.
21. Closely monitors accounts revenue and business production for T/T and Wholesale accounts.
22. Keeps updated with client relationships and overall business goals.
23. Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
24. Maintain an up to date account and contact database and details in property management system.
25. Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
26. Ensure that MH&R Sales and Marketing Policies and Standard Operational Procedures are adhered to at all times. 
27. Attends departmental and communication meeting as requested by Department Head.

Administration:

1. Updates the Director of Sales on the negotiation event / progress of each group.
2. Ensures that the response to any business request is actioned within 24 hours
3. Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
4. Maintain an up to date account and contact database and details in property management system

Your experience and skills include:

Relevant sales experience is an asset./Bachelor's degree in any fields.

Minimum 5-years experience in hotel sales.

Ability to focus attention on guest needs, remaining calm and courteous at all times.
Highly responsible & reliable
Excellent communication skills, both written and verbal required.
Strong interpersonal and problem-solving abilities.

- Proficiency in Microsoft office (Excel, Word, Power point)

- Able to drive with personal own vehicles

- Good command of written and spoken English

- Good Personality, communication, problem solving and planning skills is required

Benefits

1.Employee benefit card offering discounted rates in Accor Hotels worldwide.

2.Develop your talent through learning programs by Academy Accor.

3.Opportunity to grow within your property and across the world!

4.Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.