- Full-Time
- Permanent
- MERCURE
- Sales & Marketing
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Mercure Sydney, Sydney, Australia
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REF56081J
Reservations Agent
Region
MEA SPAC
We are looking for a Full Time Reservations Agent, you will make our guests feel welcome right from the get go!
Mercure Sydney has 517 newly refurbished rooms, 11 conference rooms, and multiple food and beverage outlets, our location is well positioned next to Central Station. We attract a diverse market mix from Leisure, Corporate, MICE Inbound and Government business.
This role also takes assists with reservations for Ibis World Square. Matching contemporary urban style with welcoming service Ibis World Square offers 166 rooms with a great central city location.
- Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb
- Responding to guest calls ensuring an outstanding guest experience
- Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
- Consistently offer exceptional, friendly and engaging service
- Recommend property facilities and assist guests with information and special requests
- A sound knowledge & application of the Opera system or similar Reservations system - highly desirable
- A genuine interest to listen to others stories and look for opportunities to make them feel special
- A high level of attention to detail and exceptional organisational & time management skills
- Strong interpersonal and problem solving abilities
- Fluency in English and high proficiency across all communication modes
- Flexible availability, including Saturdays (on rotational basis)
What is in it for you:
- Discounted on-site parking
- 50% off staff meals
- Accommodation & restaurant discounts worldwide!
- We are a big hotel in a big brand so all the opportunities that come with the Accor size
- Access to Accor training programs using industry-leading platforms
- Located right next to central station to easy to get public transport.
If this sounds like what you are after – apply now and join our Night team!
Only applicants with full working rights will be considered
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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