Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
Qualifications
- Bachelor's degree in Business, Hospitality Management, or similar field (preferred)
- Minimum 2 years of operational experience in hotel reservations, front office functions, or guest services
- Working understanding of reservations principles and hotel management systems
- Strong reporting and analytical skills with attention to detail
- Fluent in Arabic and English; additional languages are a plus
- Excellent verbal and written communication skills
- Proven ability to deliver exceptional customer service in a fast-paced environment
- Demonstrated sales and upselling experience with a focus on revenue optimization
- Proficiency with computer systems, reservation software, and Microsoft Office applications
- Strong problem-solving skills and ability to handle guest requests with professionalism
- Ability to work flexible schedules, including evenings, weekends, and holidays as required
Additional Information
experience is an asset
- Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus .
Arabic speaker will be an advantage.
