Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Housekeeping Supervisor
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to ensuring guest rooms and common areas meet the highest standards from the moment guests arrive through to their departure.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead and supervise the day-to-day housekeeping operations to ensure all cleaning and maintenance standards are consistently met with attention to detail
Oversee room inspections, quality control checks, and inventory management to maintain exceptional cleanliness and guest satisfaction
Schedule and coordinate housekeeping staff assignments while monitoring productivity and adherence to departmental procedures
Handle guest concerns related to room conditions and cleanliness, responding promptly and implementing corrective actions to guarantee memorable experiences
Ensure housekeeping team members are informed daily about priorities, special requests, and personalized service requirements to deliver excellence
Qualifications
Your experience and skills include:
Proven track record in a housekeeping or hospitality leadership role
Service-oriented mindset with a genuine commitment to guest satisfaction and operational excellence
Strong supervisory and team management capabilities with the ability to lead by example
Proficiency with property management systems such as Opera or similar platforms
Excellent interpersonal, communication, and problem-solving skills
Demonstrated ability to manage multiple priorities, maintain attention to detail, and uphold high cleaning and maintenance standards
Knowledge of housekeeping best practices, safety protocols, and inventory management
Ability to train, motivate, and develop housekeeping team members effectively
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
