Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Join our Front Office leadership team as a Duty Manager, where you will play a key role in maintaining exceptional guest experiences, leading our Front Office team, and ensuring the smooth operation of daily hotel activities. This position is ideal for an experienced hospitality professional ready to take the next step into hotel leadership within a supportive, high‑performing environment.
Your key responsibilities will include but not limited to:
- Work on the Front Desk as needed and act as Manager on Duty during shifts.
- Handle guest enquiries, feedback, and complaints professionally, ensuring timely service recovery.
- Lead, support, and train Front Office team members to maintain high service standards.
- Communicate updates on policies, rates, and property information clearly to the team.
- Ensure all team members follow hotel policies, procedures, and service expectations.
- Drive up-sells as part of Hotel revenue management culture
- Motivate and empower team members to problem solve and surprised our guests with novelty
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This is a Full Time Position!
Qualifications
Whilst talent and attitude are our primary requirements, you also have:
- 12 months of relevant work experience
- Minimum three years’ experience in the hospitality industry
- Strong leadership skills with the ability to motivate and develop a team.
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Possess a strong background in Front Office procedures and Opera PMS
- Immaculate personal presentation and high level of communication - both written and verbal.
- The ability to work a flexible 7-day roster
- Ability to lead by example and create a positive, team-oriented work culture
