Director of Sales

Mercure Kuala Lumpur Trion, tallest hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from  the rooms.

• In charge of all the Sales activities of the hotel
• Leads the sales team and monitor the all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives
• Actively participate in industry related organizations that are favorable to the hotel
• Solicit for group and individual businesses
• Establish and direct profitable and cost effective sales programs
• Monitor competition’s activity
• Develop business from travel and convention related companies, tour operators and transportation companies
• Maintain consistent verbal and written communication with clients
• Attend trade shows
• Consistently monitor results to goals and ensure exceeding sales targets, maintain sales awareness throughout the property
• Produce the annual Sales budget and forecast
• Analyze and develop current and potential market trends
• Collects and analyzes relevant and accurate information for better results, constantly monitor the competition’s rates and offers
• Implement sales and product awareness within established market
• Develop sales calls tactics based on market knowledge and intelligence
• Provide leadership to the department for efficient operation
• Clear, concise written and verbal communication skills
• Instill a calm, organized approach in all situation
• Ability to quickly evaluate alternatives and decide on a plan of action
• Communicate the goals and objectives and inspire the team to achieve those goals
• Adhere to company standards and policies
• Ability to manage change effectively, multi-task orientation
• Train and mentor team members for future development
• Use key monitors and financial targets to evaluate the market segment’s performance and make future plans
• Analyzing financial information to assist in decision making
• Controlling costs without compromising standards
• Strong budgetary, projection and cost control skills
• Prepare sales action plan and implement per due dates specified
• Handle all issues and accomplish all duties and projects in a professional and timely manner, following company rules and regulations
• Ensure pro activeness in planning, executing sales, and action plans
• Build trust and respect in business relationships through use of effective communication, skills and techniques

The employee may be required and agrees to perform additional duties as required by the volume of business and as assigned by his/ her superiors

• Experience in Hotel Sales & Marketing, with a proven track record of success
• Demonstrated leadership experience at the Director level in a 4-star plus full-service hotel
• Bachelor's degree required; advanced degree in business administration, marketing, or related field preferred
• Exceptional strategic planning and execution skills, with a data-driven approach to decision-making
• Strong revenue management expertise and ability to optimize business mix
• Proficiency in Microsoft Office suite and familiarity with hotel management software (e.g., Opera Sales & Catering)
• Excellent presentation and communication skills, both written and verbal
• Proven ability to lead and develop high-performing teams in a dynamic environment
• Strong analytical skills with the ability to interpret complex data and market trends
• Experience in digital marketing, social media strategies, and emerging marketing technologies
• Ability to build and maintain strong relationships with clients, partners, and industry stakeholders
• Innovative mindset with a passion for driving continuous improvement and adapting to industry changes
• Flexibility to travel and adapt to changing schedules as required

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.