Director of Operations - Sofitel Luxembourg Europe (F/M/X)

Sofitel Luxembourg Europe

French twist and Local Cuisine in the Heart of Europe

The only 5-star hotel on the Kirchberg Plateau, surrounded by the European institutions and a short walk from the new exhibition centre, Sofitel Luxembourg Europe is the perfect destination for both business and leisure travellers. Discover the elegance of French luxury combined with the richness of local culture, unwind at nearby cultural attractions, or indulge in the hotel’s exceptional dining experiences.

At Sofitel, we create memorable moments and immersive experiences for our guests, inspired by the French art de vivre and the unique spirit of our city.

“Directeur / Directrice de l’Exploitation” will play a key role in guiding the hotel’s operations to ensure exceptional guest experiences, engaged colleagues, and strong financial performance, while embodying the values and French DNA of the Sofitel brand. Reporting to the Area General Manager, this role includes the authority to manage the hotel in their absence and requires a visionary leader capable of inspiring and developing teams.

Main Responsibilities:

Business Performance

• Support the annual budgeting process and operational financial forecasts.
• Maximize revenue and profit potential across all operational departments while managing costs within budget guidelines.
• Analyse monthly P&L and reports, identifying deviations from business plan objectives and implementing corrective actions.

Operations & Guest Experience

• Ensure guest satisfaction and exceptional service standards, while maintaining market competitiveness.
• Develop, implement, and manage departmental annual and long-term goals aligned with the hotel’s vision.
• Ensure compliance with corporate audits, local health and safety, and all statutory regulations.
• Represent the Sofitel brand with credibility and sophistication to guests, colleagues, and the local community.
• Support positive and constructive relationships with the hotel owner.

Team Leadership & Culture

• Inspire, train, coach, and develop departmental managers and team members, fostering a culture of excellence.
• Monitor performance, attitude, and professionalism across all teams.
• Cultivate a collaborative, motivated, and service-oriented work environment, reflecting Sofitel’s French hospitality DNA.

Commercial & Revenue Focus

• Instil a commercial mindset through continuous engagement, upselling initiatives, incentives, and challenges.
• Collaborate with the cluster Sales team to optimize offers and drive revenue across the hotel.

Knowledge & Experience

• Bachelor’s degree from a reputable hospitality school preferred.
• Minimum 5 years of operational management experience, ideally with F&B and/or Sales focus, or at least 2 years in a similar senior role.
• Strong understanding of hotel operations, business acumen, and financial management.
• Mandatory high level of French speaking and writing and excellent command of English; proficiency in the local language is desirable.
• Strong working knowledge of MS Office Suite

Personal Attributes

• A passionate ambassador for the brand, with a genuine commitment to upholding and enhancing the hotel’s reputation for luxury, heritage, and service excellence.
• Innovative and responsive to evolving luxury travel trends, including family-oriented services and environmentally sustainable practices
• Demonstrates an affinity for a “quiet luxury”
• A keen eye for detail and a relentless pursuit of perfection in every aspect of hotel operations and guest experiences.
• Adaptive and resilient, able to thrive in a fast-paced and dynamic environment, while maintaining a calm and composed demeanour.
• Charismatic and strong in people skills
• Advocates collaborative management style.
• Culturally aware and sensitive, with an appreciation for diversity among guests and team members.
• A guardian of the hotel’s legacy, committed to its continued growth and success.

Living Sofitel

• Celebrate Life: display joie de vivre, generosity, authenticity, freedom and creativity
• Be an Ambassador: embody French twist, build relationships with the broader community, cultivate a nuanced sense of luxury and style, be a story teller
• Imagine and lead new guests and Heartists initiatives combining celebrations of life,
• Be a “Francophile”: interest and curiosity about French language, culture, history, cuisine, etc.
• Demonstrate open-mindedness, creativity & innovation
• Be interested in, and maybe even passionate by, arts & culture, fashion, gastronomy and wines
• Care for natural elegance and style; exhibiting these through behaviours and actions
• Demonstrate an ability to federate teams and partners to make innovative ideas realities

What We Offer

At Accor, we are committed to helping you reach your full potential while delivering exceptional hospitality experiences. Joining our team means access to:

• Development Opportunities: Continuous career growth and development within a leading global hospitality group, with over 5,700 hotels worldwide.
• Competitive Compensation: Recognising and rewarding talent with a competitive package.
• Comprehensive Training: Through Accor Academy, benefit from world-class learning resources and programs.
• Global Travel Perks: Enjoy discounted accommodation at Accor hotels globally and exclusive F&B discounts.
• Supportive Culture: Work in a collaborative environment that celebrates and inspires each team member.
• Purpose-Driven Hospitality: Be part of a team committed to sustainability, diversity, inclusion, and creating experiences that make a positive impact on our guests, colleagues, and community.

At Sofitel Luxembourg Europe, we invite you to create unforgettable memories, inspire your colleagues, and deliver the highest standards of French luxury hospitality. Join us in shaping exceptional guest experiences while contributing to a brighter, sustainable future.