Director of Housekeeping (Pre-opening) - Fairmont The Red Sea

Raffles & Fairmont The Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

As Director of Housekeeping, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.

What you’ll do
 

• Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury.
• Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives.
• Enhance your attention to detail, to help drive cleanliness and presentation results.
• Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
• Inspect guest rooms, with a focus in providing unique and magic moments for our guests.
• Coaching Room Attendants throughout the daily operation, providing feedback to enhance the quality of their work.
• Work in tandem with our in-house laundry team to ensure the operation runs effectively and efficiently.
• Keep our guests at the forefront of your mind, tailoring our housekeeping, offering to meet their unique needs.
• Responsible for recruiting the best new talent for our housekeeping team.
• Control payroll costs and manage budgets and forecasts.
• Nurture, support and guide your team allowing them to grow and develop.
• Ensure all equipment is in good working order and arrange repairs where necessary.
• Oversee the retrieval, safekeeping and distribution of all lost and found items.

• Experience working in a truly global work environment is essential.
• Prior pre-opening experience is highly preferred, with a strong understanding of the operational and logistical aspects involved.
• Excellent organizational and time management skills with a keen eye for detail.
• Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Financial management experience, with the ability to manage budgets, control costs, and maximize operational efficiency.
• Passionate about delivering exceptional guest service and creating memorable experiences.
• Knowledge of luxury hospitality trends and industry best practices.
• Strong problem-solving skills with the ability to think creatively while maintaining operational excellence.

• Be at the forefront of a pre-opening journey, shaping the guest experience in a resort that blends luxury, sustainability, and cultural richness.
• Challenge conventions and thrive in an environment that fosters creativity and rewards innovative thinking.
• Collaborate with a passionate team to create unforgettable hospitality moments against the backdrop of the Red Sea’s pristine coastline, mangroves, and marine wonders.
• Unlock opportunities for career progression within Fairmont’s prestigious global portfolio, known for excellence in hospitality and golf destinations.
• Access world-class learning and development programs designed to refine your skills and support your growth.
• Work in an inclusive and collaborative environment that celebrates individuality and encourages fresh ideas.
• Be part of a team that values sustainability, innovation, and excellence in luxury hospitality.
• Enjoy comprehensive healthcare, a competitive salary, and exclusive perks across the Accor family of brands.
• Experience life in a stunning, untouched paradise, where work and nature harmoniously come together.