Director Of Housekeeping

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Strategic planning and vision of the department
• Effective recruitment, selection & development of leaders and colleagues
• A coaching nature and empathetic approach to leadership, positively impacting colleague satisfaction, and the guest experience
• Ensure high morale through recognition and the removal of identified barriers
• Search for industry trends and implement enhancements to product and service
• Track and address all guest comments and concerns
• Ensure company Rooms core standards are implemented and audited for consistency
• Develop/update job Task Checklists and standard operating procedures for all shifts and positions
• Prepare department operational budget
• Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five-year capital plans
• Plan, cost and execute capital expenditures
• Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas.
• Effective purchasing program allowing for operating supplies and expenses within budget
• Ensure effective scheduling, vacation planning and department productivity
• Provide necessary resources, functional tools & equipment to get the job done including linen
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
• Foster positive cross departmental relationships to create a seamless experience
• Consistently offer welcoming, friendly and warm service to external and internal guests
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Forbes, Leading Quality Assurance and Accor’s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Monitor the progression of work assigned to all housekeeping associates including supervisors and managers.
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities

• Bachelor’s degree and/or Hotel Management degree an asset
• Previous experience in a similar role within a 5-star hotel a benefit (preferably 2 – 3 years of experience).
• Computer literacy in Microsoft programs (Outlook, Teams, Word, PowerPoint, Excel) and a high level competency with administrative duties
• Ability to create a community which supports a collaborative environment focusing on colleague needs to build strong relationships
• Excellent interpersonal skills with ability to communicate with all levels of talent from diverse backgrounds
• Fluent spoken and written English
• Previous management experience in Housekeeping
• Excellent communication skills

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.