Dining Reservations Agent

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Food and Beverage Reservations & Office Manager, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Book and enter Dining reservation requests using computerized reservation system
• Detailed knowledge of all Food & Beverage Outlets and their menu offerings
• Promote and sell any in-house or upcoming Food & Beverage events
• Work closely with all Food & Beverage Outlets to communicate any guest requests or special celebrations
• Handle all phone and email inquiries in a courteous and timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way
• Printing of Outlet menus
• Coordinate the arrangement of paid amenities in conjunction with guest dining reservations
• Design and print brunch & breakfast labels
• Manage and coordinate group reservations (10+ guests) across all outlets; prepare Restaurant Event Orders and communicate effectively with guests and outlet managers.
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:

• Previous customer service-related experience required
• Proficient in Microsoft Windows applications
• Previous experience using OpenTable is highly desirable
• Working knowledge of Property Management Systems (PMS) is preferred
• Must be able to type 25 words per minute
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):         

• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps