Company Description
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.
Strategically positioned just 120 meters (about a 2–5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam’s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.
Job Description
The Digital Distribution Manager manages the digital distribution ecosystem for Novotel Madinah. The role
combines channel management, systems configuration, rate and inventory governance, reporting, training, and
operational support to maximize online revenue and keep distribution platforms accurate, connected, and
commercially effective.
Primary responsibilities:
• Support new openings or hotel transitions across distribution systems such as CRS, PMS, RMS, Business
Intelligence, loyalty, and Sales CRM tools.
• Configure and map new channels and support rate loading for global or property-level offers.
• Manage day-to-day performance of digital distribution channels, including brand.com, ALL - Accor Live Limitless,
OTAs, GDS, wholesalers, metasearch, booking engine, and related core systems.
• Maintain rate parity, inventory accuracy, and content consistency in line with brand and revenue standards.
• Audit PMS and CRS usage against reservations and revenue management best practices.
• Optimize booking engine, OTA, central reservation, and campaign setup to improve commercial execution.
• Troubleshoot connectivity issues and support technical fixes, updates, and rollout activities.
• Monitor channel production, conversion, and revenue trends and prepare reports or dashboards for
management teams.
• Use data integrity checks and Business Intelligence outputs to support revenue and sales decision-making.
• Work with Revenue, Sales, Marketing, Technology, and Operations teams on promotions, launches, system
changes, and property support.
• Train hotel teams on distribution tools and share best practices across properties or brands.
Qualifications
Experience in hotel distribution, e-commerce, revenue management, reservations, or sales; manager-level roles
typically favor multi-property or multi-market exposure.
• Strong understanding of CRS, PMS, RMS, GDS, channel managers, booking engines, OTA extranets, and reporting
workflows.
• Analytical mindset with strong accuracy, reporting discipline, and comfort with troubleshooting.
• Able to simplify processes, train others, and build buy-in across teams.
• Clear English communication and strong cross-functional collaboration skills.
• Organized, proactive, resilient, and comfortable in fast-paced rollouts or openings.
Additional Information
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world’s most meaningful destinations.
What We Offer
• Career Growth & Development
• Global Opportunities
• Competitive Benefits
• Recognition Culture
• Work-Life Balance
Our Culture
• Heartist Spirit
• Teamwork & Respect
• Guest Passion
• Diversity & Inclusion
• Excellence in Hospitality
