Company Description
Set within relaxed coastal surroundings, Novotel Sunshine Coast Resort is a leading destination featuring 373 guest rooms and the Sunshine Coast Convention Centre, with capacity for up to 1,400 delegates. The resort hosts a diverse portfolio of conferences, corporate events, and large-scale functions.
Currently undergoing a $20 million refurbishment, including a full upgrade of event spaces with new finishes and audiovisual capabilities, the property is entering a significant phase of transformation aimed at enhancing guest experience and market position.
We are seeking an experienced Conference & Events Operations Manager to lead the delivery of high-quality events. This role requires strong operational leadership, the ability to manage complex logistics and a focus on service excellence, team performance and continuous improvement.
As part of the Accor network, the role offers access to global resources and career development opportunities within a culture defined by professionalism, collaboration and high performance.
Job Description
This is a fast-paced, high-impact role where you’ll oversee daily operations and ensure every conference, meeting and event—ranging from intimate gatherings to large-scale functions of up to 1,400 guests—is delivered to the highest standard.
In this role, you’ll collaborate with commercial, Food & Beverage and operational teams to bring events to life from planning through to execution. You’ll lead, motivate and inspire your team to deliver seamless, memorable experiences that exceed guest expectations.
Key Responsibilities
- Oversee the delivery of conferences, meetings, and events to the highest standards
- Lead, train, and motivate the events operations team to achieve excellence
- Coordinate across departments to ensure smooth, well-organised event delivery
- Maintain high service standards and client satisfaction throughout events
- Manage rostering, labour costs, and operational efficiency
- Liaise with clients and stakeholders throughout the event lifecycle
- Drive continuous improvement across all aspects of event operations
Qualifications
- Proven experience in conference and events operations within hotels or large venues
- Strong leadership skills with the ability to inspire and develop teams
- Excellent organisational skills with the ability to manage multiple events simultaneously
- A proactive approach with strong attention to detail
- Confident communication and stakeholder management skills
- Commercial awareness with experience managing costs and productivity
- Flexibility to work a rotating roster, including evenings and weekends
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
