Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
At Fairmont St Andrews, we don’t just welcome guests - we create unforgettable memories. Our Concierge team plays a vital role in shaping every guest journey, and we’re now seeking a confident and service-driven Concierge Manager to lead this operation with professionalism and flair.
The Role
You will oversee all concierge and transport operations, ensuring seamless service, exceptional guest experiences and efficient logistics across the resort. As a key member of the Front of House team, you’ll lead, develop and inspire your team while maintaining the highest five-star standards.
Key Responsibilities
- Lead and manage the Concierge team to deliver outstanding guest service
- Oversee daily concierge operations and logistics
- Handle guest enquiries and resolve issues with professionalism and efficiency
- Manage departmental budgets, costs and revenue opportunities
- Develop transport services, including VIP transfers and special events
- Ensure teams are fully informed on local attractions, dining and transport options
- Deliver performance reviews, training and ongoing development
- Maintain health & safety compliance across all operations
- Lead special projects including fleet planning and helicopter transfer SOPs
Qualifications
About You
- Experience in concierge, guest services or front-of-house management (luxury hospitality preferred)
- A confident people leader with strong communication and organisational skills
- Calm, adaptable and solutions-focused in a fast-paced environment
- Passionate about delivering memorable guest experiences
Your Development
This role offers the opportunity to strengthen your expertise and prepare for your next career step. You’ll work closely with experienced leaders, gain exposure to best-in-class luxury operations and benefit from learning and internal progression opportunities.
Mentorship Programme
Our upcoming Mentorship Programme connects colleagues with experienced leaders across the business, supporting professional growth, leadership development and long-term career planning.
At Fairmont St Andrews, our roles offer more than just the next step, they offer the chance to build a long-term career within a globally respected luxury brand.
Additional Information
What is in it for you:
Competitive salary and annual leave entitlement
Friends & Family rates across Fairmont and Accor hotels worldwide
Discounts on food and beverage across all our outlets
Complimentary meals on duty
Complimentary Spa and Leisure access
Wellbeing and colleague support programmes
Complimentary Golf access
Ongoing training and professional development opportunities
