Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
A Concierge Executive in a hotel is responsible for providing exceptional guest services, managing transport reservations, and ensuring a positive guest experience.
Provide personalized service to VIP guests and repeat visitors, ensuring that all their needs are met promptly and efficiently.
Address any guest complaints or concerns, ensuring that they are resolved quickly and effectively, maintaining a high level of customer satisfaction.
Work closely with other departments (Housekeeping, Front Desk, Housekeeping, etc.) to ensure seamless communication and coordination of guest requests.
Promote hotel services, amenities, and partnerships (e.g., spa, dining, tours) to enhance the guest experience and drive revenue.
Maintain accurate records of guest requests, bookings, and service orders, ensuring proper follow-up and coordination.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
