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  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Rooms

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Raffles Doha, Doha, Qatar

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REF69573U

Concierge Agent

Region

Luxury & Lifestyle


Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 


Job Description

Responsibilities:

  • Ensure all Standard Operating Policies & Procedures are adhered
  • Ensure guest requests are handled in a timely manner
  • Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions    
  • Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
  • Maintain a library of all relevant directories and business information
  • Advise guests of points of interest in the surrounding area
  • Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel
  • To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
  • Be familiar with all the courier companies and their charges
  • Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times
  • Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures
  • Ensure all Concierge equipment is accounted for and is in good working order
  • Attend meetings as required
  • Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP’s
  • Project and maintain the image of the highest standards within the hotel at all times
  • Advise the Head Concierge of all guest comments
  • Record all incidents or service failures in Royal Service Manager
  • Maximize the sale of our internal outlets
  • Maintain amicable and co-operative working relations with all other departments
  • Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
  • To attend any courses Management may deem beneficial

 


Qualifications

Qualifications:

  • Proficient in the English; bilingual is an asset
  • 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
  • Excellent knowledge of surrounding area an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Must be flexible in terms of working hours
  • Knowledge of  Opera PMS , Windows, MS Office Suite an asset
  • Membership of Clefs d’Or is an asset

 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US